Title: Cannot delete failed backups
Last modified: March 12, 2021

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# Cannot delete failed backups

 *  Resolved [undertoemexico](https://wordpress.org/support/users/undertoemexico/)
 * (@undertoemexico)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/cannot-delete-failed-backups/)
 * Backups (BackupGuard vers. 1.6.0 ) were failing and now I am unable to delete
   the failed backup. I reverted back to a much older backup, and I was able to 
   get backups & restores working again, I am just not able to delete the failed
   ones.
 * Cache has been cleared. no help.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/cannot-delete-failed-backups/#post-14181852)
 * Dear [@undertoemexico](https://wordpress.org/support/users/undertoemexico/) ,
 * Thank you for contacting us.
 * What do you mean by saying the backups were failing? Was the button unresponsive
   or else the buttons all worked fine but the status was failed? If it’s the second
   case, please, send a log of any of the failed backups for us to troubleshoot.
   
   You can download the mentioned log file by this article link: [https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/](https://help.backup-guard.com/en/article/download-backup-log-file-fgh0gi/)
 * Please send it via wetransfer.com using the link retrieving option.
    Like this:
   [https://prnt.sc/qr3ntv](https://prnt.sc/qr3ntv)
 * Let us please find out why the backups didn’t work with the new version and fix
   that for you. We will not be able to provide updates/fix the older versions so
   the best solution would be making the latest version work as it should for you.
 *  [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * (@backup-guard)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/cannot-delete-failed-backups/#post-14189720)
 * Dear [@undertoemexico](https://wordpress.org/support/users/undertoemexico/) ,
 * Hope you’re fine.
 * Are you still facing the same issue? If you are, please, provide us with the 
   clarifications to the previous message.
    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot delete failed backups’ is closed to new replies.

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## Tags

 * [backupguard](https://wordpress.org/support/topic-tag/backupguard/)

 * 2 replies
 * 2 participants
 * Last reply from: [Support Backup Guard](https://wordpress.org/support/users/backup-guard/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/cannot-delete-failed-backups/#post-14189720)
 * Status: resolved