Title: Cannot disable plugin
Last modified: March 24, 2023

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# Cannot disable plugin

 *  Resolved [patrickhs](https://wordpress.org/support/users/patrickhs/)
 * (@patrickhs)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/cannot-disable-plugin-5/)
 * Had to use ftp to disable the plugin because clicking disable from the plugins
   page does nothing but give me a 500 error each time. Additionally, it forces 
   you to give mandatory feedback as to why you’re disabling which rubs me wrong
   in general. Maybe make that part optional instead of making it a gateway for 
   the actions a user is trying to take?!
 * You’ve been somewhat responsive here with my other questions so I thought I’d
   try posting the problem here first instead of just taking my frustrations out
   on the reviews.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [senols](https://wordpress.org/support/users/senols/)
 * (@senols)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/cannot-disable-plugin-5/#post-16591786)
 * Hi [@patrickhs](https://wordpress.org/support/users/patrickhs/)
 * Thanks a lot for reporting this. Our plugin never makes it mandatory to get a
   feedback.
 * Please see attached screenshot:
 * [https://imgur.com/VovgTPC](https://imgur.com/VovgTPC)
 * You can always click on Skip&Deactivate button.
 * Regarding the issue you are having disabling the plugin, are you able to share
   with me some screenshot please?
 * Senol
 *  Thread Starter [patrickhs](https://wordpress.org/support/users/patrickhs/)
 * (@patrickhs)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/cannot-disable-plugin-5/#post-16592969)
 * I tried again and the only thing I get is a generic white page with “500 internal
   server error” when I try to deactivate. Once I ftp and change the directory name
   for the plugin and reload the page then of course the plugin shows inactive but
   that is the only way I can deactivate it. I checked the logs to see if there 
   were ay helpful entries but I found nothing related.
 *  Plugin Author [senols](https://wordpress.org/support/users/senols/)
 * (@senols)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/cannot-disable-plugin-5/#post-16593602)
 * I apologize for the trouble you’re facing, [@patrickhs](https://wordpress.org/support/users/patrickhs/).
 * I attempted to install the plugin on several websites, deactivating them afterward
   without encountering any problems.
 * I’m wondering if it’s possible that you altered the plugin folders or changed
   any permissions?
 * Additionally, I came across a comparable issue to what you’re experiencing. Could
   it be that you’re using WPML?
 * It’s possible that a conflict exists between my plugin and another plugin you
   have installed and I would like to find out what that is.
 * [https://wordpress.org/support/topic/500-error-when-enabling-disabling-plugin-on-wpml-sites/](https://wordpress.org/support/topic/500-error-when-enabling-disabling-plugin-on-wpml-sites/)
 *  Plugin Author [senols](https://wordpress.org/support/users/senols/)
 * (@senols)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/cannot-disable-plugin-5/#post-16618608)
 * Hi [@patrickhs](https://wordpress.org/support/users/patrickhs/)
 * Is this issue resolved? Can we closed this topic?
 * Senol

Viewing 4 replies - 1 through 4 (of 4 total)

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## Tags

 * [delete](https://wordpress.org/support/topic-tag/delete/)
 * [remove](https://wordpress.org/support/topic-tag/remove/)

 * 7 replies
 * 2 participants
 * Last reply from: [senols](https://wordpress.org/support/users/senols/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/cannot-disable-plugin-5/#post-16618608)
 * Status: resolved