Title: Cannot download Installer.php
Last modified: May 30, 2017

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# Cannot download Installer.php

 *  Resolved [shazzhy](https://wordpress.org/support/users/shazzhy/)
 * (@shazzhy)
 * [9 years ago](https://wordpress.org/support/topic/cannot-download-installer-php/)
 * Hi,
 * I’ve been using duplicator for months now and it was working great. It helped
   me to have a decent workflow to refresh data between my PROD and DEV environments.
   
   But now, I’m facing some problems with it. I can still create my packages but
   I cannot download the installer.php file anymore. This has started to happen 
   about 2 weeks ago. I’ve tried from an OSX and Windows computer, thinking that
   the problem might be related to security and file download but the same happen
   on both systems. The download stops after 130Kb stating that the connection has
   been lost. I’ve also updated duplicator to its latest version, uninstalled and
   reinstalled but I still have the same problem.
 * Any idea where to look at?
    Thanks

Viewing 1 replies (of 1 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [9 years ago](https://wordpress.org/support/topic/cannot-download-installer-php/#post-9181050)
 * Hey [@shazzhy](https://wordpress.org/support/users/shazzhy/),
 * Checkout this question on the FAQs page I believe it may help or provide some
   clues about this issue:
 *     – Why can’t I download files / get a corrupted installer / see a 404.3 message?
   –
   [https://snapcreek.com/duplicator/docs/faqs-tech/#faq-package-200-q](https://snapcreek.com/duplicator/docs/faqs-tech/#faq-package-200-q)
 * Its usually not typical for it to happen on two completely different sites, let
   me know if this helps~

Viewing 1 replies (of 1 total)

The topic ‘Cannot download Installer.php’ is closed to new replies.

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## Tags

 * [download](https://wordpress.org/support/topic-tag/download/)
 * [installer.php](https://wordpress.org/support/topic-tag/installer-php/)

 * 1 reply
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/cannot-download-installer-php/#post-9181050)
 * Status: resolved