Is that the only account you have access to?
Are you sure that account has administrator privileges?
None of the accounts have access privileges. We have had our host provider technical support WordPress team look this over for us and they could not fix it. They recommended reaching out to ww.wp.xz.cn.
Yes, the host tried changing the admin as well. They created one called [email protected]. I was able to access it but only as a user. The admin capabilities are not displaying. Sorry that I left this out. We have been working on this problem for two weeks.
Just created another username New_Kopenhavn with admin privileges to check again. No luck. It results in a user rather than an administrator. It then says I do not have permission to enter admin.
Can you upload a full-page screenshot of the admin section and a snapshot from the wp-content/plugins folder (via FTP or CPanel File manager)?
Try renaming wp-content/plugins to something else, then access the “Pages” section, and try to EDIT an existing page. Send screenshots of any error
Also send a screenshot of the PAGES view while hovering over any existing page, so we can see the action items.
NOTE** While the plugins folder is renamed, do NOT go to the “Plugins” section, as that would disable all active plugins.
After taking screenshots, rename the wp-content/plugins folder back to the original name.
I have renamed the plugins folder and here is the screenshot.
http://diversityexecutiveacademy.com/DELA-Dashboard-Plugins-Inactive-Oct2018.png
I cannot edit – only view pages.
The error is (see top of image):
osnacweb04ae/b2500/nf.dtui/public_html/public_html/wp-content/object-cache.php.
Warning: Cannot modify header information – headers already sent by (output started at /hermes/bosnacweb04/bosnacweb04ae/b2500/nf.dtui/public_html/public_html/wp-content/object-cache.php:18) in /hermes/bosnacweb04/bosnacweb04ae/b2500/nf.dtui/public_html/public_html/wp-admin/includes/misc.php on line 1126
Any updates on this request? We are unable to update plugins or produce new marketing pages. Thanks ahead.
