Title: Cannot Edit Thumbnails
Last modified: July 12, 2024

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# Cannot Edit Thumbnails

 *  Resolved [thedrewseum](https://wordpress.org/support/users/thedrewseum/)
 * (@thedrewseum)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/cannot-edit-thumbnails-3/)
 * I haven’t been able to edit/customize my thumbnails for about a month now. There
   is no way to select the image. Please see screenshot [here](https://thedrewseum.com/wp-content/uploads/2024/07/editthumb.png).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Barsha Paudel](https://wordpress.org/support/users/barsha05/)
 * (@barsha05)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/cannot-edit-thumbnails-3/#post-17894081)
 * Hi [@thedrewseum](https://wordpress.org/support/users/thedrewseum/),
 * Thanks for reaching out!
 * Checking on our setup, the selection of thumbnail works fine, and it crops on
   the chosen area. Please check the screenshot [here](https://a.supportally.com/i/Yrui1h).
 * Could you please clear your image cache under **NextGEN** **Gallery > Other Options
   > Miscellaneous **and check if it helps you or not!
 * Let me know how it went!
 *  Thread Starter [thedrewseum](https://wordpress.org/support/users/thedrewseum/)
 * (@thedrewseum)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/cannot-edit-thumbnails-3/#post-17896917)
 * Hello,
 * Thanks for the suggestion. Unfortunately this did not solve the problem. I also
   tried in 2 different browsers and am still experiencing the same exact issues
   with thumbnail customization.
 *  [Barsha Paudel](https://wordpress.org/support/users/barsha05/)
 * (@barsha05)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/cannot-edit-thumbnails-3/#post-17899677)
 * Hi [@thedrewseum](https://wordpress.org/support/users/thedrewseum/),
 * Could you please download a fresh copy of the NextGen Gallery and, then replace
   the one from your site’s **Dashboard > Plugins > Add new plugin > Upload plugin
   > Choose File** (with the files’ override when being asked) to see if that’ll
   fix the issue?
 * Re-installing NextGen Gallery wouldn’t affect your existing galleries.
 * Thanks!
 *  Thread Starter [thedrewseum](https://wordpress.org/support/users/thedrewseum/)
 * (@thedrewseum)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/cannot-edit-thumbnails-3/#post-17915939)
 * I have over 1500 galleries so I’m really hesitant to mess with the plugin… are
   you certain it won’t affect my current content?
 *  [Barsha Paudel](https://wordpress.org/support/users/barsha05/)
 * (@barsha05)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/cannot-edit-thumbnails-3/#post-17930425)
 * Hi [@thedrewseum](https://wordpress.org/support/users/thedrewseum/),
 * Basically, removing the NextGEN Gallery and adding the new one doesn’t affect
   the existing galleries.
 * However, if you think of not doing so on the live site, please create a staging
   site (you can contact the hosting service provider) and then make the changes.
   If everything goes as expected, it can be done on the live site.
 * I hope this helps!
 * Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot Edit Thumbnails’ is closed to new replies.

 * ![](https://ps.w.org/nextgen-gallery/assets/icon-256x256.png?rev=2083961)
 * [Photo Gallery, Sliders, Proofing and Themes - NextGEN Gallery](https://wordpress.org/plugins/nextgen-gallery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/nextgen-gallery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/nextgen-gallery/)
 * [Active Topics](https://wordpress.org/support/plugin/nextgen-gallery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/nextgen-gallery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/nextgen-gallery/reviews/)

## Tags

 * [thumbnails](https://wordpress.org/support/topic-tag/thumbnails/)

 * 5 replies
 * 2 participants
 * Last reply from: [Barsha Paudel](https://wordpress.org/support/users/barsha05/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/cannot-edit-thumbnails-3/#post-17930425)
 * Status: resolved