Title: Cannot Edit Tickets
Last modified: January 31, 2017

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# Cannot Edit Tickets

 *  Resolved [bergerrj](https://wordpress.org/support/users/bergerrj/)
 * (@bergerrj)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/cannot-edit-tickets/)
 * Installed the update 8.01 and now I can create tickets, but cannot edit them.
   When I click on the ticket, nothing shows up on the screen.
 * Cannot complete work that needs to be done.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Pradeep Makone](https://wordpress.org/support/users/pradeepmakone07/)
 * (@pradeepmakone07)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/cannot-edit-tickets/#post-8728102)
 * Hi there,
 * We have fixed same issue for one of our customers for this issue.
    If you have
   some programming or database related knowledge, you can try below:
 * In your database for the wordpress, table YOUR_PREFIX_wpsp_tickets, please check
   new column “active” is added or not. If not, please add new integer column “active”
   with default value “1”.
 * Please make sure you give default value “1” and data type as integer.
 * If you are not technical person, you can take help of your web developer.
 *  [izremote](https://wordpress.org/support/users/izremote/)
 * (@izremote)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/cannot-edit-tickets/#post-8739470)
 * Dear Support team,
    I installed WP Support Plus on my local server . The Admin
   side is working fine but client/user can’t view/edit the submitted tickets . 
   User dashboard is showing Columns with tickets . When i trying to click nothing
   is happening . I checked the database as you recommended before the column “Active”
   is exist with integer data “1”
 * Please help me to resolve .
 * Regards ,
 * IZ

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot Edit Tickets’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-support-plus-responsive-ticket-
   system_868078.svg)
 * [WP Support Plus Responsive Ticket System](https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/)
 * [Support Threads](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-support-plus-responsive-ticket-system/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [izremote](https://wordpress.org/support/users/izremote/)
 * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/cannot-edit-tickets/#post-8739470)
 * Status: resolved