Cannot Enter Canada Postal Code

Resolved

(@trumpetmedia)

During the checkout process, after the user is asked to their CVV number, they are then asked to enter their postal code.The problem is that the field is marked Zip Code and only allows numbers and limits to 5 characters.I would like to be able to enter Canadian Postal codes which include 6 characters with a mix of numbers and letters. In WooCommerece Settings, the Store Address is set to Canada and the billing field does state “Postal Code.” I notice that the CC info is pulled from the postal code field, but it only populates the numbers, so if the entered postal code is M3C 1V4, then the CC Zip Code field shows 314.

Also, I notice if we add two zeros at the end of “314” like “31400” it worked, but I don’t want to ask our customer to add zeros to the postal code.

Please help us.

WordPress Environment

WordPress address (URL): http://tickets.choralnation.com
Site address (URL): http://tickets.choralnation.com
WC Version: 7.3.0
REST API Version: ✔</img> 7.3.0
WC Blocks Version: ✔</img> 9.1.5
Action Scheduler Version: ✔</img> 3.4.0
Log Directory Writable: ✔</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔</img>
Language: en_CA
External object cache: –

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Settings

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: left
Thousand Separator: ,
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Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

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Version: 1.0.0
Author URL: http://trumeptmedia.ca/ben
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Oldest: 2023-01-18 16:23:10 -0500
Newest: 2023-01-19 10:15:04 -0500

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Status report information

Generated at: 2023-01-19 10:18:50 -05:00
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The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)

anastas10s
(@anastas10s)

3 years, 4 months ago

Howdy @trumpetmedia

Thank you for reaching out about this.

Just to clarify, are you referring to the Postal Code field in the Billing Details side of the screen showcased in the screenshot linked here, or otherwise?

From what I gather, the Checkout page is modified & this could be resulting from those modifications. Could you try activating directly the Storefront theme, with only the WooCommerce and WooCommerce Square plugins active, and see if the issue persists, please?

A picture is worth a thousand words, as the saying goes, therefore, feel free to also share a screenshot of the screen where the Zip code is not behaving as expected.

https://snipboard.io/ is a good (online) tool of choice for sharing it here.

We will be standing by for your response.

Thread Starter Benedict
(@trumpetmedia)

3 years, 4 months ago

I made a short video. I just muted the audio so that you can focus on the screen. I just used the CC 4111 1111 1111 1111 and CVV 123 to show you how the postal code and zip code works on checkout.

Thread Starter Benedict
(@trumpetmedia)

3 years, 4 months ago

I did create a new fresh WordPress with only 2 Plugins and 1 product. I only install and activate 1 theme Twenty Twenty-Three.

Let me know what you need to do. We can’t still work the zip code (postal code) for canada.

Thanks

Plugin Support Paulo P – a11n
(@paulostp)

3 years, 4 months ago

Hello,

Thanks for providing the screen recording. I was able to reproduce the behavior you described and have reported it to the developer team for investigation. You can unpublish the Loom videos now.

In case you would like to be notified when a fix is published, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

Thanks!

Thread Starter Benedict
(@trumpetmedia)

3 years, 4 months ago

Hi Paulo, I would like to follow up the updates if the error in zipcode has been resolved?

Thanks,

Ben

xue28 (woo-hc)
(@xue28)

3 years, 4 months ago

Hi @trumpetmedia

I understand that you would like to know if there are updates regarding the issue here. As advised by Paulo above, please open a support request for us to address you more effectively.

Thanks!

Plugin Support Paulo P – a11n
(@paulostp)

3 years, 4 months ago

Hello @trumpetmedia,

I’ve sent this via email, but I’m also sharing the information here for the community.

Turns out this is the expected behavior when using Square’s test cards in sandbox mode. When you use the test card 4111 1111 1111 1111 you’re using a US card, so the credit card form will behave accordingly.

If you want to test how the credit card form behaves for a Canadian card — as Square has no Canada-specific test card for sandbox mode — you can insert a valid Canadian card but not complete the transaction.

Here’s a relevant link from Square support addressing the same issue with Australian cards: https://developer.squareup.com/forums/t/card-payment-without-zip-code-sandbox/6956/2

Hope this clarifies the issue! I’m closing this topic now. Please open a new topic if additional assistance is required.

Cheers!

Thread Starter Benedict
(@trumpetmedia)

3 years, 4 months ago

Hi Paulo,

It worked!.

Thanks,

Ben

Igor H
(@ihereira)

3 years, 4 months ago

Hi,

Glad to hear that my colleague helped you out.

This is optional, if you have a few minutes, we’d appreciate it if you could share your experience with the community by leaving a review.

Kind regards.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Cannot Enter Canada Postal Code’ is closed to new replies.