Title: Cannot Enter Proper Postal Code Last modified: January 19, 2023 --- # Cannot Enter Proper Postal Code * Resolved [Chris Whiteley](https://wordpress.org/support/users/thewhite/) * (@thewhite) * [3 years, 9 months ago](https://wordpress.org/support/topic/cannot-enter-proper-postal-code/) * During the checkout process, after the user is asked to their CVV number, they are then asked to enter their postal code. * The challenge I am having is that the field is marked Zip Code and only allows numbers and limits to 5 characters. * I would like to be able to enter Canadian Postal codes which include 6 characters with a mix of numbers and letters. * Can this be done with this plugin Viewing 3 replies - 1 through 3 (of 3 total) * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [3 years, 9 months ago](https://wordpress.org/support/topic/cannot-enter-proper-postal-code/#post-15947652) * Hi [@thewhite](https://wordpress.org/support/users/thewhite/), * Thanks for reaching out. * The zip code field within the Square credit card form is dynamically loaded based on the billing country. Do you enter the zip code in the checkout page before completing the payment with Square? * Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Thanks. * Thread Starter [Chris Whiteley](https://wordpress.org/support/users/thewhite/) * (@thewhite) * [3 years, 9 months ago](https://wordpress.org/support/topic/cannot-enter-proper-postal-code/#post-15950966) * The store country is set to Canada and the billing field does state “Postal Code.” * I notice that the CC info is pulled from the postal code field, but it only populates the numbers, so if the entered postal code is V8R 4M3, then the CC Zip Code field shows 843. * Here is my system status: * ``` ### WordPress Environment ### WordPress address (URL): https://www.vancouverislanddrivingschool.com Site address (URL): https://www.vancouverislanddrivingschool.com WC Version: 6.8.0 REST API Version: ✔ 6.8.0 WC Blocks Version: ✔ 8.0.0 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.80.0 OpenSSL/1.1.1o SUHOSIN Installed: – MySQL Version: 5.7.26-29-log Max Upload Size: 100 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.8.0 WC Database Prefix: wp_f95b6yma9h_ Total Database Size: 11.76MB Database Data Size: 9.72MB Database Index Size: 2.04MB wp_f95b6yma9h_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_f95b6yma9h_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_f95b6yma9h_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_f95b6yma9h_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_f95b6yma9h_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 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wp_f95b6yma9h_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_f95b6yma9h_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_f95b6yma9h_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_f95b6yma9h_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_f95b6yma9h_yoast_indexable: Data: 0.05MB + Index: 0.08MB + Engine InnoDB wp_f95b6yma9h_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_f95b6yma9h_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_f95b6yma9h_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_f95b6yma9h_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 23 coblocks_pattern: 1 nav_menu_item: 10 page: 11 post: 1 product: 9 revision: 95 shop_order: 2 wp_block: 1 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (11) ### CoBlocks: by GoDaddy – 2.24.2 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5 Redirection: by John Godley – 5.3.2 Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.33 Spectra: by Brainstorm Force – 2.0.5 Plugin for Google Reviews: by RichPlugins – 2.2.1 WooCommerce Square: by WooCommerce – 3.1.0 WooCommerce: by Automattic – 6.8.0 (update to version 6.8.2 is available) Yoast SEO: by Team Yoast – 16.5 WP All Import Pro: by Soflyy – 4.7.6 WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.3 ### Inactive Plugins (2) ### Akismet Anti-Spam: by Automattic – 5.0 Gravity Forms: by Gravity Forms – 2.5.1 ### Dropin Plugins (2) ### db-error.php: db-error.php object-cache.php: APCu Object Cache ### Must Use Plugins (1) ### System Plugin: by – 4.35.0 ### Settings ### API Enabled: – Force SSL: – Currency: CAD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ ### WC Pages ### Shop base: #203 - /shop/ Cart: #204 - /cart/ Checkout: #205 - /checkout/ My account: #206 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Go Version: 1.6.5 Author URL: https://www.godaddy.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: go/woocommerce/cart/cart.php ### Square ### Environment: Production Tokenization Enabled: – Debug Mode: Off ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2022-08-26 10:53:39 +00:00 Options: ✔ Notes: 11 Onboarding: completed ### Action Scheduler ### Complete: 52 Oldest: 2022-08-15 21:48:56 +0000 Newest: 2022-08-25 16:49:10 +0000 Pending: 3 Oldest: 2022-08-25 19:42:16 +0000 Newest: 2022-08-30 21:05:52 +0000 ### Status report information ### Generated at: 2022-08-25 19:43:48 +00:00 ``` * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 9 months ago](https://wordpress.org/support/topic/cannot-enter-proper-postal-code/#post-15951612) * Hi [@thewhite](https://wordpress.org/support/users/thewhite/) * Thanks for sending the System Status Report. * I checked your site and I cannot replicate this on my end. * It seems that this problem is maybe due to a conflicting theme or third-party plugin present on your site. Can you please try to perform a full conflict test and see if that works? * [https://woocommerce.com/document/woocommerce-self-service-guide/#section-4](https://woocommerce.com/document/woocommerce-self-service-guide/#section-4) * Hope this helps! Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Cannot Enter Proper Postal Code’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) ## Tags * [Postal Code](https://wordpress.org/support/topic-tag/postal-code/) * [zip code](https://wordpress.org/support/topic-tag/zip-code/) * 3 replies * 6 participants * Last reply from: [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * Last activity: [3 years, 9 months ago](https://wordpress.org/support/topic/cannot-enter-proper-postal-code/#post-15951612) * Status: resolved