Title: Cannot export data – url not processed?
Last modified: May 11, 2018

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# Cannot export data – url not processed?

 *  [marcop68](https://wordpress.org/support/users/marcop68/)
 * (@marcop68)
 * [8 years ago](https://wordpress.org/support/topic/cannot-export-data-url-not-processed/)
 * Hi, I was wondering if I’m the only one for whom the “export data” URL in the
   email sent by the GDPR plugin, doesn’t work.
 * I get an email with the URL as: [https://yeoldemagicmag.com?type=export-data&key=k8xxxxxxxxxxxxQ7&email=xxxxx@mxxxxxc.co.uk&format=xml](https://yeoldemagicmag.com?type=export-data&key=k8xxxxxxxxxxxxQ7&email=xxxxx@mxxxxxc.co.uk&format=xml)
   but when I click (or navigate…) to the URL, I’m not presented with any download,
   but I navigate to a “hidden” page ([https://yeoldemagicmag.com/downloads](https://yeoldemagicmag.com/downloads))–
   a page that is not defined either as my home page, or that is linkable on the
   site. Of course, the same thing happens with format=json. I can see the same 
   behaviour on different browsers (Chrome, Firefox), and with the user logged in
   or not (in this case, I would expect the user to be prompted to log in).
 * I’m using WordPress 4.9.5 and Easy Digital Downloads 2.9.1, and I’m on GDPR: 
   1.4.4. My PHP Version is 7.1.17.
 * As a side note, it would be welcome to have the body of the emails sent by GDPR
   editable as HTML in the front-end, to allow them to be styled as required.
 * Any help will be welcome, many thanks.
 * — Marco

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Fernando Claussen](https://wordpress.org/support/users/fclaussen/)
 * (@fclaussen)
 * [8 years ago](https://wordpress.org/support/topic/cannot-export-data-url-not-processed/#post-10270595)
 * Hi [@marcop68](https://wordpress.org/support/users/marcop68/),
 * I just tested it here: [https://gdpr-wp.com/privacy-policy/](https://gdpr-wp.com/privacy-policy/)
   and it seems to be working just fine.
 * My recommendation is that you disable your plugins and change to a default theme
   and start enabling one at a time until you find what plugin is causing the problem.
 *  Thread Starter [marcop68](https://wordpress.org/support/users/marcop68/)
 * (@marcop68)
 * [8 years ago](https://wordpress.org/support/topic/cannot-export-data-url-not-processed/#post-10280975)
 * You are incompatible with Easy Digital Downloads ([https://easydigitaldownloads.com/](https://easydigitaldownloads.com/)).
   As EDD is the core of my e-business, your plugin is not working…
 * I’ve contacted the EDD team too and hope you will be able to find a solution.
 * Regards,
 * — mp
 *  [johnglostersmith](https://wordpress.org/support/users/johnglostersmith/)
 * (@johnglostersmith)
 * [8 years ago](https://wordpress.org/support/topic/cannot-export-data-url-not-processed/#post-10281409)
 * I’ve got a similar problem. I tested the form to dowload my data and the link
   sent to me sent me back to my site. There was no data download. My site is [https://www.johnglostersmith.com](https://www.johnglostersmith.com).
   I’m using a Mac. Plugin is version 1.4.5. Browser is Firefox but the same happened
   in Chrome. (I’ve also tried as a test to download my data from GDPR Privacy Policy
   page and that came up as an error saying user not known: this may or may not 
   be relevant!)> I’ve also emailed you about this.
 *  Plugin Author [Fernando Claussen](https://wordpress.org/support/users/fclaussen/)
 * (@fclaussen)
 * [8 years ago](https://wordpress.org/support/topic/cannot-export-data-url-not-processed/#post-10283525)
 * [@marcop68](https://wordpress.org/support/users/marcop68/) Can you link this 
   topic to this plugin author? He might know why this is the case.
 * [@johnglostersmith](https://wordpress.org/support/users/johnglostersmith/)
    Can
   you send me credentials to test? [fclaussen@trewknowledge.com](https://wordpress.org/support/topic/cannot-export-data-url-not-processed/fclaussen@trewknowledge.com?output_format=md)
   Please explain in your email what your issue is or link back to this topic so
   I know who you are and what I’m looking for.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot export data – url not processed?’ is closed to new replies.

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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)
 * [export data](https://wordpress.org/support/topic-tag/export-data/)

 * 4 replies
 * 3 participants
 * Last reply from: [Fernando Claussen](https://wordpress.org/support/users/fclaussen/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/cannot-export-data-url-not-processed/#post-10283525)
 * Status: not resolved