Title: Cannot export order
Last modified: April 17, 2019

---

# Cannot export order

 *  [cinny2205](https://wordpress.org/support/users/cinny2205/)
 * (@cinny2205)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-export-order/)
 * My export order plugin cannot work suddenly this week.
    It cannot save setting
   and export order. When I tried to export order of 2 weeks, I hanged.
 * I did not make any update. Could you please advise how to solve this?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-export-order%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 13 replies - 1 through 13 (of 13 total)

 *  Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/)
 * (@algolplus)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-export-order/#post-11437640)
 * hi
 * Could you open section “Misc Settings”, mark “Enable debug output” and press 
   button “export w/o progress” ? Will you see any error messages?
 * thanks, Alex
 *  Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/)
 * (@algolplus)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-export-order/#post-11437644)
 * hi
 * Could you open section “Misc Settings”, mark “Enable debug output” and press 
   button “export w/o progress” ? Will you see any error messages?
 * thanks, Alex
 *  Thread Starter [cinny2205](https://wordpress.org/support/users/cinny2205/)
 * (@cinny2205)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-export-order/#post-11441238)
 * It works fine now. Thank you!
    -  This reply was modified 7 years, 1 month ago by [cinny2205](https://wordpress.org/support/users/cinny2205/).
 *  Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/)
 * (@algolplus)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-export-order/#post-11441430)
 * How have you solved the problem ?
 *  Thread Starter [cinny2205](https://wordpress.org/support/users/cinny2205/)
 * (@cinny2205)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-export-order/#post-11487472)
 * I found the problem is not solved today. It works sometimes only.
    This error
   was shown “Service Unavailable The server is temporarily unable to service your
   request due to maintenance downtime or capacity problems. Please try again later.
 * Additionally, a 503 Service Unavailable error was encountered while trying to
   use an ErrorDocument to handle the request.”
 *  Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/)
 * (@algolplus)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-export-order/#post-11487489)
 * Hello
 * Do you have access to webserver logs?
    I need to know exact error message, 503
   is useless. thanks, Alex
 *  Thread Starter [cinny2205](https://wordpress.org/support/users/cinny2205/)
 * (@cinny2205)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-export-order/#post-11507118)
 * I found the Physical Memory Usage and Physical Memory Usage maxed when I press
   any button in “Export Orders” admin page.
    The error logs in the ftp are not 
   related to woo-order-export-lite.
 *  Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/)
 * (@algolplus)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-export-order/#post-11507360)
 * Hello
 * could you run phpmyadmin and delete settings?
    use query
 * **DELETE FROM wp_options WHERE option_name LIKE “woocommerce-order-export-%” **
 * thanks, Alex
    -  This reply was modified 7 years, 1 month ago by [algol.plus](https://wordpress.org/support/users/algolplus/).
 *  Thread Starter [cinny2205](https://wordpress.org/support/users/cinny2205/)
 * (@cinny2205)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-export-order/#post-11507775)
 * php error. cannot identify “woocommerce-order-export-%”
 *  Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/)
 * (@algolplus)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-export-order/#post-11509091)
 * Please, start phpMyAdmin(not WordPress), select database and run this query
 * `SELECT * FROM wp_options WHERE option_name LIKE "woocommerce-order-export-%"`
 * you will see few records, delete them
    -  This reply was modified 7 years, 1 month ago by [algol.plus](https://wordpress.org/support/users/algolplus/).
 *  Thread Starter [cinny2205](https://wordpress.org/support/users/cinny2205/)
 * (@cinny2205)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-export-order/#post-11511534)
 * The result of “woocommerce-order-export-now”
 * (30675, ‘woocommerce-order-export-now’, ‘a:83:{s:7:”version”;s:3:”2.0″;s:4:”mode”;
   s:3:”now”;s:5:”title”;s:0:””;s:15:”skip_empty_file”;b:1;s:11:”log_results”;b:
   0;s:11:”from_status”;a:0:{}s:9:”to_status”;a:0:{}s:22:”change_order_status_to”;
   s:0:””;s:8:”statuses”;a:0:{}s:9:”from_date”;s:10:”2019-05-01″;s:7:”to_date”;s:
   10:”2019-05-08″;s:18:”shipping_locations”;a:0:{}s:16:”shipping_methods”;a:0:{}
   s:10:”item_names”;a:0:{}s:13:”item_metadata”;a:0:{}s:10:”user_roles”;a:0:{}s:
   10:”user_names”;a:0:{}s:18:”user_custom_fields”;a:0:{}s:17:”billing_locations”;
   a:0:{}s:15:”payment_methods”;a:0:{}s:15:”any_coupon_used”;s:1:”0″;s:7:”coupons”;
   a:0:{}s:19:”order_custom_fields”;a:0:{}s:18:”product_categories”;a:0:{}s:15:”
   product_vendors”;a:0:{}s:8:”products”;a:0:{}s:18:”product_taxonomies”;a:0:{}s:
   21:”product_custom_fields”;a:0:{}s:18:”product_attributes”;a:0:{}s:16:”product_itemmeta”;
   a:0:{}s:6:”format”;s:3:”CSV”;s:25:”format_xls_use_xls_format”;s:1:”0″;s:21:”format_xls_sheet_name”;
   s:6:”Orders”;s:31:”format_xls_display_column_names”;s:1:”1″;s:21:”format_xls_auto_width”;
   s:1:”1″;s:24:”format_xls_direction_rtl”;s:1:”0″;s:20:”format_csv_enclosure”;s:
   1:”””;s:20:”format_csv_delimiter”;s:1:”,”;s:20:”format_csv_linebreak”;s:4:”\\
   r\\n”;s:31:”format_csv_display_column_names”;s:1:”1″;s:23:”format_csv_add_utf8_bom”;
   s:1:”0″;s:40:”format_csv_item_rows_start_from_new_line”;s:1:”0″;s:19:”format_csv_encoding”;
   s:5:”UTF-8″;s:28:”format_csv_delete_linebreaks”;s:1:”0″;s:20:”format_tsv_linebreak”;
   s:4:”\\r\\n”;s:31:”format_tsv_display_column_names”;s:1:”1″;s:23:”format_tsv_add_utf8_bom”;
   s:1:”0″;s:19:”format_tsv_encoding”;s:5:”UTF-8″;s:19:”format_xml_root_tag”;s:6:”
   Orders”;s:20:”format_xml_order_tag”;s:5:”Order”;s:22:”format_xml_product_tag”;
   s:7:”Product”;s:21:”format_xml_coupon_tag”;s:6:”Coupon”;s:26:”format_xml_prepend_raw_xml”;
   s:0:””;s:25:”format_xml_append_raw_xml”;s:0:””;s:28:”format_xml_self_closing_tags”;
   s:1:”1″;s:23:”all_products_from_order”;s:1:”1″;s:19:”skip_refunded_items”;s:1:”
   1″;s:14:”skip_suborders”;s:1:”0″;s:14:”export_refunds”;s:1:”0″;s:11:”date_format”;
   s:5:”Y-m-d”;s:11:”time_format”;s:3:”H:i”;s:14:”sort_direction”;s:3:”ASC”;s:4:”
   sort”;s:8:”order_id”;s:20:”format_number_fields”;s:1:”0″;s:19:”export_all_comments”;
   s:1:”0″;s:19:”export_refund_notes”;s:1:”0″;s:25:”strip_tags_product_fields”;s:
   1:”0″;s:13:”cleanup_phone”;s:1:”0″;s:12:”enable_debug”;s:1:”1″;s:21:”format_json_start_tag”;
   s:1:”[“;s:19:”format_json_end_tag”;s:1:”]”;s:10:”custom_php”;s:1:”0″;s:15:”custom_php_code”;
   s:0:””;s:20:”mark_exported_orders”;s:1:”0″;s:22:”export_unmarked_orders”;s:1:”
   0″;s:26:”summary_report_by_products”;s:1:”0″;s:26:”duplicated_fields_settings”;
   a:2:{s:8:”products”;a:5:{s:6:”repeat”;s:4:”rows”;s:22:”populate_other_columns”;
   s:1:”1″;s:8:”max_cols”;s:2:”10″;s:8:”group_by”;s:7:”product”;s:14:”line_delimiter”;
   s:2:”\\n”;}s:7:”coupons”;a:4:{s:6:”repeat”;s:4:”rows”;s:8:”max_cols”;s:2:”10″;
   s:8:”group_by”;s:7:”product”;s:14:”line_delimiter”;s:2:”\\n”;}}s:12:”order_fields”;
   a:14:{i:0;a:5:{s:7:”segment”;s:6:”common”;s:3:”key”;s:12:”order_number”;s:5:”
   label”;s:12:”Order Number”;s:6:”format”;s:6:”string”;s:7:”colname”;s:12:”Order
   Number”;}i:1;a:5:{s:7:”segment”;s:6:”common”;s:3:”key”;s:10:”order_date”;s:5:”
   label”;s:10:”Order Date”;s:6:”format”;s:4:”date”;s:7:”colname”;s:10:”Order Date”;}
   i:2;a:5:{s:7:”segment”;s:6:”common”;s:3:”key”;s:12:”order_status”;s:5:”label”;
   s:12:”Order Status”;s:6:”format”;s:6:”string”;s:7:”colname”;s:12:”Order Status”;}
   i:3;a:5:{s:7:”segment”;s:7:”billing”;s:3:”key”;s:18:”billing_first_name”;s:5:”
   label”;s:20:”First Name (Billing)”;s:6:”format”;s:6:”string”;s:7:”colname”;s:
   20:”First Name (Billing)”;}i:4;a:5:{s:7:”segment”;s:7:”billing”;s:3:”key”;s:17:”
   billing_last_name”;s:5:”label”;s:19:”Last Name (Billing)”;s:6:”format”;s:6:”string”;
   s:7:”colname”;s:19:”Last Name (Billing)”;}i:5;a:5:{s:7:”segment”;s:7:”billing”;
   s:3:”key”;s:15:”billing_company”;s:5:”label”;s:17:”Company (Billing)”;s:6:”format”;
   s:6:”string”;s:7:”colname”;s:17:”Company (Billing)”;}i:6;a:5:{s:7:”segment”;s:
   7:”billing”;s:3:”key”;s:15:”billing_address”;s:5:”label”;s:21:”Address 1&2 (Billing)”;
   s:6:”format”;s:6:”string”;s:7:”colname”;s:21:”Address 1&2 (Billing)”;}i:7;a:5:{
   s:7:”segment”;s:7:”billing”;s:3:”key”;s:13:”billing_email”;s:5:”label”;s:15:”
   Email (Billing)”;s:6:”format”;s:6:”string”;s:7:”colname”;s:15:”Email (Billing)”;}
   i:8;a:5:{s:7:”segment”;s:7:”billing”;s:3:”key”;s:13:”billing_phone”;s:5:”label”;
   s:15:”Phone (Billing)”;s:6:”format”;s:6:”string”;s:7:”colname”;s:15:”Phone (Billing)”;}
   i:9;a:5:{s:7:”segment”;s:7:”product”;s:3:”key”;s:8:”products”;s:7:”colname”;s:
   8:”Products”;s:5:”label”;s:8:”Products”;s:6:”format”;s:9:”undefined”;}i:10;a:
   5:{s:7:”segment”;s:8:”products”;s:3:”key”;s:18:”plain_products_sku”;s:5:”label”;
   s:3:”SKU”;s:6:”format”;s:6:”string”;s:7:”colname”;s:3:”SKU”;}i:11;a:5:{s:7:”segment”;
   s:8:”products”;s:3:”key”;s:18:”plain_products_qty”;s:5:”label”;s:8:”Quantity”;
   s:6:”format”;s:6:”number”;s:7:”colname”;s:8:”Quantity”;}i:12;a:5:{s:7:”segment”;
   s:8:”products”;s:3:”key”;s:25:”plain_products_item_price”;s:5:”label”;s:9:”Item
   Cost”;s:6:”format”;s:5:”money”;s:7:”colname”;s:9:”Item Cost”;}i:13;a:5:{s:7:”
   segment”;s:6:”coupon”;s:3:”key”;s:7:”coupons”;s:7:”colname”;s:7:”Coupons”;s:5:”
   label”;s:7:”Coupons”;s:6:”format”;s:9:”undefined”;}}s:20:”order_product_fields”;
   a:5:{i:0;a:5:{s:5:”label”;s:6:”Item #”;s:6:”format”;s:6:”number”;s:7:”colname”;
   s:6:”Item #”;s:7:”default”;i:1;s:3:”key”;s:7:”line_id”;}i:1;a:5:{s:5:”label”;
   s:3:”SKU”;s:6:”format”;s:6:”string”;s:7:”colname”;s:3:”SKU”;s:7:”default”;i:1;
   s:3:”key”;s:3:”sku”;}i:2;a:5:{s:5:”label”;s:9:”Item Name”;s:6:”format”;s:6:”string”;
   s:7:”colname”;s:9:”Item Name”;s:7:”default”;i:1;s:3:”key”;s:4:”name”;}i:3;a:5:{
   s:5:”label”;s:8:”Quantity”;s:6:”format”;s:6:”number”;s:7:”colname”;s:8:”Quantity”;
   s:7:”default”;i:1;s:3:”key”;s:3:”qty”;}i:4;a:5:{s:5:”label”;s:9:”Item Cost”;s:
   6:”format”;s:5:”money”;s:7:”colname”;s:9:”Item Cost”;s:7:”default”;i:1;s:3:”key”;
   s:10:”item_price”;}}s:19:”order_coupon_fields”;a:3:{i:0;a:5:{s:5:”label”;s:11:”
   Coupon Code”;s:6:”format”;s:6:”string”;s:7:”colname”;s:11:”Coupon Code”;s:7:”
   default”;i:1;s:3:”key”;s:4:”code”;}i:1;a:5:{s:5:”label”;s:15:”Discount Amount”;
   s:6:”format”;s:5:”money”;s:7:”colname”;s:15:”Discount Amount”;s:7:”default”;i:
   1;s:3:”key”;s:15:”discount_amount”;}i:2;a:5:{s:5:”label”;s:19:”Discount Amount
   Tax”;s:6:”format”;s:5:”money”;s:7:”colname”;s:19:”Discount Amount Tax”;s:7:”default”;
   i:1;s:3:”key”;s:19:”discount_amount_tax”;}}s:2:”id”;s:1:”0″;s:17:”export_rule_field”;
   s:4:”date”;s:15:”export_filename”;s:28:”orders-%y-%m-%d-%h-%i-%s.csv”;}’, ‘no’),
 * I tried to delete, but there is JS error.
 *  Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/)
 * (@algolplus)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-export-order/#post-11511707)
 * try to delete it using this SQL
 * `DELETE FROM wp_options WHERE option_name LIKE "woocommerce-order-export-now"`
 *  Plugin Author [algol.plus](https://wordpress.org/support/users/algolplus/)
 * (@algolplus)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-export-order/#post-11511709)
 * If you still get problems .
 * Can you check JS errors?
    [https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis](https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis)

Viewing 13 replies - 1 through 13 (of 13 total)

The topic ‘Cannot export order’ is closed to new replies.

 * ![](https://ps.w.org/woo-order-export-lite/assets/icon-256x256.png?rev=1365554)
 * [Advanced Order Export For WooCommerce](https://wordpress.org/plugins/woo-order-export-lite/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-order-export-lite/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-order-export-lite/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-order-export-lite/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-order-export-lite/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-order-export-lite/reviews/)

 * 13 replies
 * 2 participants
 * Last reply from: [algol.plus](https://wordpress.org/support/users/algolplus/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-export-order/#post-11511709)
 * Status: not resolved