Title: Cannot export: site cannot be reached
Last modified: July 30, 2018

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# Cannot export: site cannot be reached

 *  Resolved [brytmill](https://wordpress.org/support/users/brytmill/)
 * (@brytmill)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/cannot-export-site-cannot-be-reached/)
 * Hello all,
 * Just installed the plugin, selected a product and clicked “export product reviews”
   and we get the following error
 * This site can’t be reached
    The webpage at [https://(sitename)](https://(sitename)).
   com/wp-admin/admin.php?page=wf_pr_rev_csv_im_ex&action=export might be temporarily
   down or it may have moved permanently to a new web address. ERR_INVALID_RESPONSE
 * Any thoughts?

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/cannot-export-site-cannot-be-reached/#post-10542472)
 * Hi [@brytmill](https://wordpress.org/support/users/brytmill/),
 * Please check in your server error logs(/var/logs/) and WooCommerce fatal error
   logs(WooCommerce>Status>Logs>fatal error log) and see if any errors reported.
 *  Thread Starter [brytmill](https://wordpress.org/support/users/brytmill/)
 * (@brytmill)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/cannot-export-site-cannot-be-reached/#post-10545810)
 * Hi webtoffee, see below woocommerce error log
 *     ```
       2018-07-31T16:12:17+00:00 CRITICAL Call to undefined function get_current_screen()
   
       2018-07-31T16:13:07+00:00 CRITICAL Call to undefined function get_current_screen()
       ```
   
 * If it helps we’re on WordPress 4.9.6 and WooCommerce 3.4.3 and Product Reviews
   Import Export (Basic) 1.1.6
 * Any thoughts?
 * Thank you
    -  This reply was modified 7 years, 10 months ago by [brytmill](https://wordpress.org/support/users/brytmill/).
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/cannot-export-site-cannot-be-reached/#post-10546796)
 * Hi [@brytmill](https://wordpress.org/support/users/brytmill/),
 * We have checked the plugin compatibility with WC 3.4.3 and we do not find any
   issues in our dev/testing environment. We may need to check this as a site specific
   case. Please reach us via [support](https://support.xadapter.com/hc/en-us/requests/new?)
   with your server error logs from /var/logs/
 *  Thread Starter [brytmill](https://wordpress.org/support/users/brytmill/)
 * (@brytmill)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/cannot-export-site-cannot-be-reached/#post-10548708)
 * Done — please let me know. Thank you!
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/cannot-export-site-cannot-be-reached/#post-10570682)
 * Hi [@brytmill](https://wordpress.org/support/users/brytmill/),
 * As per our communication on support ticket, we have found that you are using 
   WooCommerce Product Reviews Pro Plugin which caused the error. This version of
   the plugin does not support it. Our **[premium version](https://www.xadapter.com/product/product-import-export-plugin-for-woocommerce/)**
   supports WooCommerce Product Reviews Pro Plugin.
 *  Thread Starter [brytmill](https://wordpress.org/support/users/brytmill/)
 * (@brytmill)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/cannot-export-site-cannot-be-reached/#post-10576223)
 * Thank you very much for your support and resolution to our problem!
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [7 years, 10 months ago](https://wordpress.org/support/topic/cannot-export-site-cannot-be-reached/#post-10577326)
 * Hi [@brytmill](https://wordpress.org/support/users/brytmill/),
 * Glad to have helped you!
 *  [jamesacaq](https://wordpress.org/support/users/jamesacaq/)
 * (@jamesacaq)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/cannot-export-site-cannot-be-reached/#post-10819748)
 * I am the same error message though I do not have the WooCommerce Product Reviews
   Pro Plugin.
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [7 years, 7 months ago](https://wordpress.org/support/topic/cannot-export-site-cannot-be-reached/#post-10820804)
 * Hi [@jamesacaq](https://wordpress.org/support/users/jamesacaq/),
 * Please check in your server error logs(/var/logs/) and WooCommerce fatal error
   logs(WooCommerce>Status>Logs>fatal error log) and see if any errors reported.
 * Also, let us know if you are using WP multisite installation.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Cannot export: site cannot be reached’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/product-reviews-import-export-for-
   woocommerce_60879d.svg)
 * [Product Reviews Import Export for WooCommerce](https://wordpress.org/plugins/product-reviews-import-export-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/product-reviews-import-export-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/product-reviews-import-export-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/product-reviews-import-export-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/product-reviews-import-export-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/product-reviews-import-export-for-woocommerce/reviews/)

 * 9 replies
 * 3 participants
 * Last reply from: [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * Last activity: [7 years, 7 months ago](https://wordpress.org/support/topic/cannot-export-site-cannot-be-reached/#post-10820804)
 * Status: resolved