Title: Cannot Find Customer
Last modified: February 7, 2022

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# Cannot Find Customer

 *  [kimberlylipari](https://wordpress.org/support/users/kimberlylipari/)
 * (@kimberlylipari)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-find-customer/)
 * Hello!
 * I have a paid stripe account and when testing this plugin I get an error message
   every time that says user cannot be found in stripe.
 * I have created the secret key and this happens in both live and test mode with
   known users.
 * Can you please help me identify where I should troubleshoot?
 * Thank You-

Viewing 1 replies (of 1 total)

 *  Plugin Author [egene](https://wordpress.org/support/users/egene/)
 * (@egene)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-find-customer/#post-15339513)
 * This is most likely due to multiple clients with the same email presenting in
   your Stripe account. Free version of this plugin does not support retrieving 
   multiple customers. Paid version does support it, but you need to be on the latest
   version. If you are using paid version of the plugin please make sure it’s up
   to date. If you have any question about the PRO version please send an email 
   to [job@netfoxsoftware.com](https://wordpress.org/support/topic/cannot-find-customer/job@netfoxsoftware.com?output_format=md).
   Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Cannot Find Customer’ is closed to new replies.

 * ![](https://ps.w.org/get-stripe-customer-portal-lite/assets/icon-256x256.png?
   rev=2530798)
 * [Get Stripe Customer Portal Light](https://wordpress.org/plugins/get-stripe-customer-portal-lite/)
 * [Support Threads](https://wordpress.org/support/plugin/get-stripe-customer-portal-lite/)
 * [Active Topics](https://wordpress.org/support/plugin/get-stripe-customer-portal-lite/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/get-stripe-customer-portal-lite/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/get-stripe-customer-portal-lite/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [egene](https://wordpress.org/support/users/egene/)
 * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-find-customer/#post-15339513)
 * Status: not resolved