Title: Cannot handle connection
Last modified: August 9, 2020

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# Cannot handle connection

 *  Resolved [echindik](https://wordpress.org/support/users/echindik/)
 * (@echindik)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/cannot-handle-connection/)
 * Hello,
    I have a problem, when I go to the plugin settings page within my WP 
   dashboard and press the “Manage Connection” button, it redirects me to a Facebook
   page. The Facebook page shows me the following error: **Error on managing Facebook
   Business Extension Set up a Facebook business extension so you can manage settings.
   return to homepage . . Someone could help me? You need to disable the Messenger
   option,
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-handle-connection%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [jenskyverge](https://wordpress.org/support/users/jenskyverge/)
 * (@jenskyverge)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/cannot-handle-connection/#post-13251405)
 * Hello [@echindik](https://wordpress.org/support/users/echindik/),
 * Thanks for reaching out about Facebook for WooCommerce! I’m sorry that you’re
   running into this error, but I’ll be happy to help.
 * As a starting point, could you please tell me which version of the plugin that
   you’re running? Since you’re seeing the “Manage Connection” button, it sounds
   like you were previously connected successfully to your Facebook account – is
   this correct, or have you not been able to connect at all?
 * Thanks,
 * Jennifer
 *  [tamarazuk](https://wordpress.org/support/users/tamarazuk/)
 * (@tamarazuk)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/cannot-handle-connection/#post-13289699)
 * Hey [@echindik](https://wordpress.org/support/users/echindik/),
 * It has been a long time since we heard from you, so I’m going to mark this topic
   as resolved. If you’re still experiencing issues please [take a look at our documentation](https://docs.woocommerce.com/document/facebook-for-woocommerce/)
   for more information and [create a new thread](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-topic-0)
   if you have further questions.
 * Thanks,
    Tamara 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot handle connection’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [tamarazuk](https://wordpress.org/support/users/tamarazuk/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/cannot-handle-connection/#post-13289699)
 * Status: resolved