Hello,
Are you logged in as the client user account?
Hi,
I have logged in in both client account and main account to check my setting, the “tools” on the menu shows up at clients account which I have already chosen to hide.
Hello,
Unfortunately, I could not replicate this issue. Make sure your client’s account is not selected as shown here https://d.pr/i/bpYB7I.
May I also know what the User Role of your client’s account.
Hi, the client account is not selected and the client account is an editor.
Hello,
Sorry for the late response.
Kindly export the settings and send it to us so we can investigate this issue
Hello,
The “tools” is hide again without i change anything. However there is another thing i choose to hide but show up in the menu.
Do you know how to solve this?
https://nimb.ws/Usk6S2
https://nimb.ws/bwXKcM (this is the view from an author account)