Cannot import products with variations

  • Resolved NF Graphic Design

    (@nf-graphic-design)


    5 years, 2 months ago

    I have recently had this issue. Basically last time I imported products was in February and it was fine, I imported 20 products all with variations perfectly. Now it imports only the product name and category from square. It does not get sku’s, pricing of the variations as it used to. It also never syncs the inventory.

    I try to manually set the product to sync to square and I input the SKU numbers same as on square. Nothing even though it still syncs my other products regularly successfully. All products are created in Square same as always in the past.

    Square is my system of record. I have tried disconnecting and reconnecting. I have tried creating more than 1 product in square all same result.

Viewing 3 replies - 1 through 3 (of 3 total)
  • kmadisondesign

    (@kmadisondesign)

    5 years, 2 months ago

    This is a serious issue, I know its a bad problem to have but I have been dealing with the same thing and It makes me feel better that Im not the only one! I thought I was going crazy!

    Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    5 years, 2 months ago

    Hi there,

    I try to manually set the product to sync to square and I input the SKU numbers same as on square. Nothing even though it still syncs my other products regularly successfully. All products are created in Square same as always in the past.

    Sorry to learn that syncing variations isn’t working. After creating the new products in Square, rather than the manual sync, try going to WooCommerce > Settings > Square and clicking the Import all products from Square button.

    Screenshot: https://d.pr/i/Y2QchU

    If that doesn’t help, please enable logging on that page, then try another sync. After the sync finishes, go to WooCommerce > Status > Logs and copy the most recent Square log. Then, paste it into a reply or share via something like https://pastebin.com.

    • This reply was modified 5 years, 2 months ago by Mike M. a11n.
    Mike W

    (@nixiack8)

    5 years, 2 months ago

    Hi @nf-graphic-design,

    Thank you for providing this log – I know we asked for it, but in hindsight looking through the log shows customer private information such as address, name, etc. Due to this we will have a moderator remove that particular reply for security purposes.

    If private information needs to be shared such as potential personal information in a log, we should ask for you to open a ticket with us instead. As a quick housekeeping step, if you have not done so already, could you purchase the free Square plugin. then navigate to the Create a Ticket page to create a ticket, should the following not work.

    We did just release a fix that handles sync with variations covered here, so it might fix what is going on. Please update Square (or when purchasing the free one from WooCommerce.com above, download and replace the one in your site) and see if that works.

    If it does not, please open a ticket with us and let us know the results!

Viewing 3 replies - 1 through 3 (of 3 total)

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