Title: Cannot Insert Additional Information Block
Last modified: May 9, 2025

---

# Cannot Insert Additional Information Block

 *  Resolved [WP SITES](https://wordpress.org/support/users/wordpresssites/)
 * (@wordpresssites)
 * [1 year ago](https://wordpress.org/support/topic/cannot-insert-additional-information-block/)
 * On the checkout page.
 * ![](https://i0.wp.com/wpsites.net/wp-content/uploads/2025/05/add.png?ssl=1)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [shahzeen(woo-hc)](https://wordpress.org/support/users/shahzeenfarooq/)
 * (@shahzeenfarooq)
 * [1 year ago](https://wordpress.org/support/topic/cannot-insert-additional-information-block/#post-18458340)
 * **Hi there!**
 * I understand you’re experiencing an issue when trying to add the additional information
   block on the checkout page. By default, the additional information block is already
   included once on the checkout page.
 * Could you please enable the list view and confirm if the additional information
   block is already present? You can access the list view by clicking the three 
   parallel lines at the top left corner, as shown in this screenshot:
 * I’ve also tried to replicate the issue on my end and found that the additional
   information block is not selectable if it already exists on the checkout page.
   The checkout block, by default, already includes the additional information block.
 * Here’s a screen recording of what I observed: [https://go.screenpal.com/watch/cThQlUnQCMP](https://go.screenpal.com/watch/cThQlUnQCMP)
 * Let me know if this helps or if you need further assistance!
 *  Thread Starter [WP SITES](https://wordpress.org/support/users/wordpresssites/)
 * (@wordpresssites)
 * [1 year ago](https://wordpress.org/support/topic/cannot-insert-additional-information-block/#post-18458566)
 * It shows but nothing happens when i click to insert. I had to use code to display
   it.
 * Its a bug.
 * I tested on 3 different sites using different themes and only WC active. TT4 
   and TT5
 *  Thread Starter [WP SITES](https://wordpress.org/support/users/wordpresssites/)
 * (@wordpresssites)
 * [1 year ago](https://wordpress.org/support/topic/cannot-insert-additional-information-block/#post-18458903)
 * Thanks for your help with this shahzeen. Please mark as resolved even though 
   i used code to make the field display. I’ll work out what the problem is at another
   time.
 *  [Zee](https://wordpress.org/support/users/doublezed2/)
 * (@doublezed2)
 * [1 year ago](https://wordpress.org/support/topic/cannot-insert-additional-information-block/#post-18459349)
 * Hello [Brad Dalton](https://wordpress.org/support/users/wordpresssites/),
 * Thank you for your reply.
 * Could you please share a screenshot with the List View enabled? This will help
   me better understand the issue. You can use [https://snipboard.io](https://snipboard.io)
   to upload your screenshots and share the link here. If the _Additional Information_
   block is already added on the Checkout page, it won’t be possible to add it again.
 * ![](https://i0.wp.com/snipboard.io/oMt7Ki.jpg?ssl=1)
 * Also, could you kindly share the code you’re using to achieve this?
 * I understand you may want to revisit this later. If you need assistance again,
   we’ll be here and happy to help.
 * Best regards.
    -  This reply was modified 1 year ago by [Zee](https://wordpress.org/support/users/doublezed2/).
      Reason: Added image

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot Insert Additional Information Block’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Zee](https://wordpress.org/support/users/doublezed2/)
 * Last activity: [1 year ago](https://wordpress.org/support/topic/cannot-insert-additional-information-block/#post-18459349)
 * Status: resolved