Title: Cannot Insert Media
Last modified: August 22, 2016

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# Cannot Insert Media

 *  [itshannahj](https://wordpress.org/support/users/itshannahj/)
 * (@itshannahj)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/cannot-insert-media/)
 * Insert media hasn’t been working for me for around 2 months now. When I click
   on insert media, the media library does not load. The spinning icon just spins.
   When I insert a new upload, nothing happens after I click insert to post. I don’t
   have this problem with my other wordpress sites.
 * Here’s what happens: [http://youtu.be/WFPJsFtzVmA](http://youtu.be/WFPJsFtzVmA)
 * What I have done:
    – Deactivated all plugins and cleared cache – Switched to 
   the twenty eleven theme and other themes to rule out theme-related reasons. Also
   emailed theme company about it and they said to post here on the wordpress forum
   since it is not theme specific.. – Changed file permissions 755 to 777 – Used
   different browsers (chrome, safari, and firefox)
 * I’m not an expert. Hope you can help me with this. Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [11 years, 6 months ago](https://wordpress.org/support/topic/cannot-insert-media/#post-5510308)
 * Can you check if you have any JavaScript errors at that time?
    [http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors](http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors)
 *  Thread Starter [itshannahj](https://wordpress.org/support/users/itshannahj/)
 * (@itshannahj)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/cannot-insert-media/#post-5510627)
 * **Andrew** – I have followed your advice. Thanks.
 * 1. Tried using different browsers (chrome, safari, and firefox)
    2. Turned on
   script debugging. Issue still persists. 3. Diagnosis – I used chrome. Not sure
   if I did this right, though. Is this the page where I’m supposed to open console?
   I’m not an expert at this, sorry Screenshot: [https://farm9.staticflickr.com/8654/15686795209_ab2ccb35b1_b.jpg](https://farm9.staticflickr.com/8654/15686795209_ab2ccb35b1_b.jpg)
 * Thank you
 *  [Dan Russell](https://wordpress.org/support/users/danrussell/)
 * (@danrussell)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/cannot-insert-media/#post-5510632)
 * Hello,
 * Please confirm if the permissions of wp-content/uploads folder is 777. Also try
   uploading new files for wordpress (excluding wp-config.php and wp-content folder)
   and run the WordPress upgrade.
 *  [Andrew Nevins](https://wordpress.org/support/users/anevins/)
 * (@anevins)
 * WCLDN 2018 Contributor | Volunteer support
 * [11 years, 6 months ago](https://wordpress.org/support/topic/cannot-insert-media/#post-5510634)
 * Yes you were looking in the correct place and you have no JavaScript errors.
 *  Thread Starter [itshannahj](https://wordpress.org/support/users/itshannahj/)
 * (@itshannahj)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/cannot-insert-media/#post-5510635)
 * Hello **Russel**. Thanks for the suggestions.
 * Yes, I changed the permissions wp-content/uploads folder from 755 to 777.
    Screenshot:
   [https://farm9.staticflickr.com/8639/15874568292_32df2c68f1_o.png](https://farm9.staticflickr.com/8639/15874568292_32df2c68f1_o.png)
   I tried to insert a new upload and also tried to insert via the media library.
   No luck still. I have already changed file permissions back to 755.
 * About uploading new files, do you mean wordpress core files? (sorry not an expert
   here)
    Anyway, I requested my web host to also check on this and sent me this:“
   I did replace the core WordPress files with fresh copies (including the entire
   wp-admin directory) to be safe, but currently I am not able to reproduce what
   you are seeing.”
 * I think my host tried to upload new files for wordpress but cannot reproduce 
   the same problem.
 * Thank you.
 *  Thread Starter [itshannahj](https://wordpress.org/support/users/itshannahj/)
 * (@itshannahj)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/cannot-insert-media/#post-5510636)
 * **Andrew** – thanks for confirming that. Do you have an idea what could be causing
   the problem? I’ve tried different suggestions from people who seem to have the
   same problem on here. No joy.
 * I’m honestly getting very frustrated already. I hope someone can shed light.
 * Thank you for your input.
 *  Thread Starter [itshannahj](https://wordpress.org/support/users/itshannahj/)
 * (@itshannahj)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/cannot-insert-media/#post-5510679)
 * Still can’t insert media to post. Any ideas? I’m thinking of downgrading wordpress
   to 3.9 and see if that can fix the issue. Not sure if this is a good idea, though.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Cannot Insert Media’ is closed to new replies.

## Tags

 * [insert media](https://wordpress.org/support/topic-tag/insert-media/)
 * [media library](https://wordpress.org/support/topic-tag/media-library/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 7 replies
 * 3 participants
 * Last reply from: [itshannahj](https://wordpress.org/support/users/itshannahj/)
 * Last activity: [11 years, 6 months ago](https://wordpress.org/support/topic/cannot-insert-media/#post-5510679)
 * Status: not resolved

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