Title: cannot insert user without email
Last modified: April 11, 2021

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# cannot insert user without email

 *  [dysmarketing](https://wordpress.org/support/users/dysmarketing/)
 * (@dysmarketing)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/cannot-insert-user-without-email-3/)
 * Hola,
    necesito pasar los clientes de shopify a woocommerce. He encontrado varios
   plugin gratuitos pero cada vez que sigo los pasos me indica el error de cannot
   insert user without email. El csv es correcto, entonces nose cual es el problema.
   Son más de 2000 clientes, también he probado a hacerlo con solo 50 clientes, 
   pero sigue igual. Es como si no reconociera el csv ¿que puedo hacer? muchas gracias
 * Hello
    I need to move customers from shopify to woocommerce. I have found several
   free plugins but every time I follow the steps it tells me the error of cannot
   insert user without email. The csv is correct, so not what the problem is. There
   are more than 2000 customers, I have also tried to do it with only 50 customers,
   but it remains the same. It’s like I don’t recognize the csv, what can I do? 
   Thanks a lot
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-insert-user-without-email-3%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Moderator [tobifjellner (Tor-Bjorn “Tobi” Fjellner)](https://wordpress.org/support/users/tobifjellner/)
 * (@tobifjellner)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/cannot-insert-user-without-email-3/#post-14305087)
 * What plugin do you use for the import of users?
    Each plugin in the plugin directory
   has its own support forum that you can ask in.
 * If you, for instance, are trying with [https://wordpress.org/plugins/import-users-from-csv-with-meta/](https://wordpress.org/plugins/import-users-from-csv-with-meta/)(
   there are more options…) then the corresponding support forum would be at [https://wordpress.org/support/plugin/import-users-from-csv-with-meta/](https://wordpress.org/support/plugin/import-users-from-csv-with-meta/)
 * When I get stuck with this kind of things, I usually first use the corresponding“
   Export” function in order to get a sample file that hopefully will work. Then
   I make sure to repeat the same format for my import.
 *  Thread Starter [dysmarketing](https://wordpress.org/support/users/dysmarketing/)
 * (@dysmarketing)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/cannot-insert-user-without-email-3/#post-14305152)
 * hi, i used all import, Import Export WordPress Users and WooCommerce Customers
 * Import from shopify
 * First I have exported the clients csv and none of the plugins have allowed me
   to import them. It’s like I didn’t recognize it
 * Thanks 😉
 *  Moderator [tobifjellner (Tor-Bjorn “Tobi” Fjellner)](https://wordpress.org/support/users/tobifjellner/)
 * (@tobifjellner)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/cannot-insert-user-without-email-3/#post-14305214)
 * Disclaimer: I haven’t worked with any of these plugins.
    What I suggest that 
   you do is to first create a CSV export from WordPress with your selected import
   plugin. Then carefully analyze the format of that file, since this is what you
   need to mirror in the file you’re going to import. Keep in mind that for many
   programs the first row in the file works as a declaration of the field order 
   and is needed. But there are other programs that don’t expect the header data.
   Also check what delimiter character is used, usually comma (,) or semicolon (;).
   If a field should contain the delimiter, then it MUST be put inside quotation
   marks…
 *  [hinge8](https://wordpress.org/support/users/hinge8/)
 * (@hinge8)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/cannot-insert-user-without-email-3/#post-14305910)
 * Try opening the CSV in excel, deleting any data you don’t need and re-saving 
   as CSV. I have found this helpful to fix encoding type issues with CSV imports.
 *  Thread Starter [dysmarketing](https://wordpress.org/support/users/dysmarketing/)
 * (@dysmarketing)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/cannot-insert-user-without-email-3/#post-14306345)
 * ok I’m going to try, thanks

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘cannot insert user without email’ is closed to new replies.

## Tags

 * [csv](https://wordpress.org/support/topic-tag/csv/)

 * In: [Everything else WordPress](https://wordpress.org/support/forum/miscellaneous/)
 * 5 replies
 * 3 participants
 * Last reply from: [dysmarketing](https://wordpress.org/support/users/dysmarketing/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/cannot-insert-user-without-email-3/#post-14306345)
 * Status: not resolved

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