Title: Cannot install Last modified: August 31, 2016 --- # Cannot install * Resolved [officeasst](https://wordpress.org/support/users/officeasst/) * (@officeasst) * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/) * Hi there. I’m trying to install the plugin, but when I go to activate it, I get this message: Could not delete duolicate data. Table ‘e6612395070903.wp_dqzkhzk511_bbpas’ doesn’t exist * Any ideas? * Thanks! * [https://wordpress.org/plugins/bbpress-improved-statistics-users-online/](https://wordpress.org/plugins/bbpress-improved-statistics-users-online/) Viewing 14 replies - 1 through 14 (of 14 total) * Thread Starter [officeasst](https://wordpress.org/support/users/officeasst/) * (@officeasst) * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/#post-7321295) * Sorry, just realized I put the wrong version of WordPress. At the bottom right on the admin page it says I’m using 4.5. * Plugin Author [Jake Hall](https://wordpress.org/support/users/geekserve/) * (@geekserve) * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/#post-7321298) * Hey, * Could you make sure you have the very latest download? What I mean by this is** redownload the plugin** and then upload and install it as you normally would. * Edit: please make sure you deactivate the plugin, delete the plugin, upload the fresh files and then reactivate as normal. * If that doesn’t fix it, I will take a look when I get home. * Thanks. * Thread Starter [officeasst](https://wordpress.org/support/users/officeasst/) * (@officeasst) * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/#post-7321309) * Hi Jake. Yeah, I did it with the WordPress installer. I tried again (plugin version 1.3.1) and still no luck. It’s installed but it won’t activate. * Plugin Author [Jake Hall](https://wordpress.org/support/users/geekserve/) * (@geekserve) * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/#post-7321353) * Hi, * Would you mind having a go with 1.3.11 – this is currently not available to download so you will have to upload this one manually. * [https://downloads.wordpress.org/plugin/bbpress-improved-statistics-users-online.1.3.11.zip](https://downloads.wordpress.org/plugin/bbpress-improved-statistics-users-online.1.3.11.zip) * Let me know how that goes for you. (again, deactivate, delete, upload, reactivate) * Thread Starter [officeasst](https://wordpress.org/support/users/officeasst/) * (@officeasst) * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/#post-7321358) * Still getting a similar error: Could not delete duplicate data. (1.0.3) Table‘ e6612395070903.wp_dqzkhzk511_bbpas’ doesn’t exist * My forum is on a WP page but it’s private so it’s only viewable by members of the group. Would that be messing up the stats install? * Thread Starter [officeasst](https://wordpress.org/support/users/officeasst/) * (@officeasst) * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/#post-7321362) * Got it. * I downloaded 1.2.2 from the plugin page, installed/activated over ftp, then updated it in WP and it worked. * *shrug* * Plugin Author [Jake Hall](https://wordpress.org/support/users/geekserve/) * (@geekserve) * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/#post-7321363) * Hey Dude, * No, it shouldn’t be. Do you have access to phpmyadmin? I suspect your database version is one ahead (hence why you’re getting that error) * Could you run the following commands in phpmyadmin and let me know what the results are? - Click on the database that contains your WordPress installation (in this case, for you, e6612395070903 - Click on “SQL” * `SHOW TABLES;` * and, in a separate query * `SELECT option_value from wp_dqzkhzk511_options WHERE option_name = 'bbpress- advanced-statistics-dbversion'` * Can you post the results here if possible please? * Thanks! * EDIT: 1.2.2 is an older version of the plugin, I don’t totally recommend that version as it has some performance issues (hence the move over to a database structure!) * Thread Starter [officeasst](https://wordpress.org/support/users/officeasst/) * (@officeasst) * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/#post-7321364) * Sorry I don’t have access to phpmyadmin. * It seems okay so far, so I’ll leave it for now and keep an eye on it. If anything wonky happens, I’ll be sure to post it. * Thread Starter [officeasst](https://wordpress.org/support/users/officeasst/) * (@officeasst) * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/#post-7321365) * It says I’m running 1.3.1 now. * Plugin Author [Jake Hall](https://wordpress.org/support/users/geekserve/) * (@geekserve) * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/#post-7321377) * Could you do me a favour and attempt to install the latest version * After plenty of tweaking, I think I may have sussed it. * Thank you for your assistance 🙂 * Thread Starter [officeasst](https://wordpress.org/support/users/officeasst/) * (@officeasst) * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/#post-7321378) * It installed but now the settings I choose aren’t sticking. I make selections, update, and it goes right back to default. * Plugin Author [Jake Hall](https://wordpress.org/support/users/geekserve/) * (@geekserve) * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/#post-7321382) * I am really sorry for how abysmal this has been. Genuinely. * I have corrected both of those issues now, would you mind checking the plugin once more? * [https://downloads.wordpress.org/plugin/bbpress-improved-statistics-users-online.1.3.11.zip](https://downloads.wordpress.org/plugin/bbpress-improved-statistics-users-online.1.3.11.zip) * Replace the files via FTP. Everything should be good, if so – I am going to bed! * Thread Starter [officeasst](https://wordpress.org/support/users/officeasst/) * (@officeasst) * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/#post-7321383) * That seems to have done it. * Thank you for your help! * Plugin Author [Jake Hall](https://wordpress.org/support/users/geekserve/) * (@geekserve) * [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/#post-7321384) * perfect, no problem – my pleasure! * Thank you for your help 🙂 Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Cannot install’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/bbpress-improved-statistics-users- online_f8f8f8.svg) * [bbPress Advanced Statistics](https://wordpress.org/plugins/bbpress-improved-statistics-users-online/) * [Frequently Asked Questions](https://wordpress.org/plugins/bbpress-improved-statistics-users-online/#faq) * [Support Threads](https://wordpress.org/support/plugin/bbpress-improved-statistics-users-online/) * [Active Topics](https://wordpress.org/support/plugin/bbpress-improved-statistics-users-online/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/bbpress-improved-statistics-users-online/unresolved/) * [Reviews](https://wordpress.org/support/plugin/bbpress-improved-statistics-users-online/reviews/) ## Tags * [installation](https://wordpress.org/support/topic-tag/installation/) * 14 replies * 2 participants * Last reply from: [Jake Hall](https://wordpress.org/support/users/geekserve/) * Last activity: [10 years, 1 month ago](https://wordpress.org/support/topic/cannot-install-33/#post-7321384) * Status: resolved