Title: Cannot install Last modified: February 7, 2019 --- # Cannot install * Resolved [snurk](https://wordpress.org/support/users/snurk/) * (@snurk) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/) * Hello! * I try to install this plugin but have troubles, when I try to “Upload Auth Config File” nothing happens. I have created API in google with, I think, appropriate permissions. * Any idea how to solve this? * Actual URL of mysite: [https://www.fragadietisten.se/snurkify/wp-admin/options-general.php?page=toplytics%2Ftoplytics.php#038;message=86b74869](https://www.fragadietisten.se/snurkify/wp-admin/options-general.php?page=toplytics%2Ftoplytics.php#038;message=86b74869) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-install-42%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 15 total) * Plugin Author [Presslabs](https://wordpress.org/support/users/presslabs/) * (@presslabs) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11179665) * Hello [@snurk](https://wordpress.org/support/users/snurk/), * This might indeed happen and that’s why we have completely rewritten the plugin. However, we bumped into some issues when trying to push the updated version in the WordPress repository (most probably due to the GA API files size). * As a conclusion, can you please try to manually update the plugin with the one found on our GitHub repo, here: * [https://github.com/presslabs/toplytics/releases](https://github.com/presslabs/toplytics/releases) * Just grab the ZIP file from our latest release and install it in WordPress after removing the version you have now (probably 3.2). * Please let us know if you still have issues with this version! * Best regards, Pedro/Presslabs team * Thread Starter [snurk](https://wordpress.org/support/users/snurk/) * (@snurk) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11179882) * Thank you for such swift response! You are right, I’m on 3.2. * I have now uninstalled version 3.2, deleted files from control panel, then uploaded v4.00.zip.. But oddly enough, when I try to install by upload zip, it uploads, unzips.. and then does not install.. =? * Any ideas what causes this? It does not actually give any error message other than * Installerar tillägg från uppladdad fil: toplytics-4.0.0.zip (in english: installing) Packar upp paketet… (in english: unzipping) Installerar tillägget… (in english: installing) Paketet kunde inte installeras. Inget giltigt tillägg hittades. in( english: could not install, no valid plugin was found) Installationen av tillägget misslyckades. (english: installation failed) * Thread Starter [snurk](https://wordpress.org/support/users/snurk/) * (@snurk) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11179991) * PS. I’ve used this file: [https://github.com/presslabs/toplytics/archive/4.0.0.zip](https://github.com/presslabs/toplytics/archive/4.0.0.zip) * But maybe I ought to use a different file? * Plugin Author [Presslabs](https://wordpress.org/support/users/presslabs/) * (@presslabs) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11180180) * Ah, you are right, that archive contains the whole repo. Please use this one instead: * [http://dl.presslabs.net/toplytics-v4.0.0.zip](http://dl.presslabs.net/toplytics-v4.0.0.zip) * Let us know how it goes now! * Best regards, Pedro/Presslabs team * Thread Starter [snurk](https://wordpress.org/support/users/snurk/) * (@snurk) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11180212) * Hello again! * This one works better, but still with some error: * Parse error: syntax error, unexpected ‘?’ in /my path to wordpress/wp-content/ plugins/toplytics/components/Frontend.php on line 240 - This reply was modified 7 years, 4 months ago by [snurk](https://wordpress.org/support/users/snurk/). * Thread Starter [snurk](https://wordpress.org/support/users/snurk/) * (@snurk) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11180217) * I think this is line 240 in this file: return $toplytics_result[‘result’][$when]??[]; * Thread Starter [snurk](https://wordpress.org/support/users/snurk/) * (@snurk) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11180228) * This error makes WordPress not install the plugin. * Thread Starter [snurk](https://wordpress.org/support/users/snurk/) * (@snurk) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11180230) * Actually, it gets installed, but I cannot activate it. * Plugin Author [Presslabs](https://wordpress.org/support/users/presslabs/) * (@presslabs) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11180261) * Can you please tell us which PHP version are you using as well as the WordPress version that you currently have? * Thread Starter [snurk](https://wordpress.org/support/users/snurk/) * (@snurk) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11180322) * Wordpress: 5.0.3 * PHP: 5.6.40 * Inactivated or not installed modules: module fileinfo module libsodium module imagick * I also copy-paste some info below just in case something there is useful: * Directive Local Value Master Value allow_url_fopen Off Off allow_url_include Off Off always_populate_raw_post_data 0 0 arg_separator.input & & arg_separator. output & & asp_tags Off Off auto_append_file no value no value auto_globals_jit On On auto_prepend_file no value no value browscap no value no value default_charset UTF-8 UTF-8 default_mimetype text/html text/html disable_classes no value no value disable_functions no value no value display_errors Off On display_startup_errors Off Off doc_root no value no value docref_ext no value no value docref_root no value no value enable_dl On On enable_post_data_reading On On error_append_string no value no value error_log error_log error_log error_prepend_string no value no value error_reporting 0 24567 exit_on_timeout Off Off expose_php On On extension_dir/ opt/cpanel/ea-php56/root/usr/lib64/php/modules /opt/cpanel/ea-php56/root/usr/ lib64/php/modules file_uploads On On highlight.comment #FF8000 #FF8000 highlight. default #0000BB #0000BB highlight.html #000000 #000000 highlight.keyword #007700# 007700 highlight.string #DD0000 #DD0000 html_errors On On ignore_repeated_errors Off Off ignore_repeated_source Off Off ignore_user_abort Off Off implicit_flush Off Off include_path .:/usr/lib/php:/usr/local/lib/php .:/usr/lib/php:/usr/local/ lib/php input_encoding no value no value internal_encoding no value no value log_errors On On log_errors_max_len 1024 1024 mail.add_x_header Off Off mail. force_extra_parameters no value no value mail.log no value no value max_execution_time 30 30 max_file_uploads 20 20 max_input_nesting_level 64 64 max_input_time 60 60 max_input_vars 1000 1000 memory_limit 268435456 256M open_basedir no value no value output_buffering no value no value output_encoding no value no value output_handler no value no value post_max_size 55M 55M precision 12 12 realpath_cache_size 16K 16K realpath_cache_ttl 120 120 register_argc_argv On On report_memleaks On On report_zend_debug On On request_order no value no value sendmail_from no value no value sendmail_path /usr/sbin/sendmail -t -i /usr/sbin/sendmail -t -i serialize_precision 100 100 short_open_tag On On SMTP localhost localhost smtp_port 25 25 sql.safe_mode Off Off sys_temp_dir no value no value track_errors Off Off unserialize_callback_func spl_autoload_call no value upload_max_filesize 50M 50M upload_tmp_dir no value no value user_dir no value no value user_ini.cache_ttl 300 300 user_ini.filename. user.ini .user.ini variables_order EGPCS EGPCS xmlrpc_error_number 0 0 xmlrpc_errors Off Off zend.detect_unicode On On zend.enable_gc On On zend.multibyte Off Off zend.script_encoding no value no value * Thread Starter [snurk](https://wordpress.org/support/users/snurk/) * (@snurk) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11180330) * Is it a problem that “allow_url_fopen” is off maybe? * Thread Starter [snurk](https://wordpress.org/support/users/snurk/) * (@snurk) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11180339) * I can get full information apparently… * ``` ### WordPress ### Version: 5.0.3 Language: sv_SE Permalink structure: /%category%/%postname% Is this site using HTTPS?: Yes Can anyone register on this site?: No Default comment status: open Is this a multisite?: No User Count: 28 Communication with WordPress.org: WordPress.org is reachable Create loopback requests: The loopback request to your site completed successfully. ### Installation size ### Uploads Directory: 705.21 MB Themes Directory: 25.83 MB Plugins Directory: 177.92 MB Database size: 75.80 MB Whole WordPress Directory: 1.97 GB Total installation size: 2.04 GB ### Active Theme ### Name: FD Version: 3.0.4 Author: Erik Hulander Author website: http://hulander.se/ Parent theme: Fusion Supported theme features: post-thumbnails, widgets, menus ### Other themes (29) ### AeMi (aemi): Version 1.1.14 by Guillaume COQUARD Ashford (ashford): Version 1.3 by Tim Bednar autograph (autograph): Version 1.0.0 by Afrothemes Carrington Mobile (carrington-mobile-1.1): Version 1.1 by Crowd Favorite Classic (classic): Version 1.6 by Dave Shea Constructor (constructor): Version 1.6.5 by Anton Shevchuk Default (default): Version 1.7.2 by Michael Heilemann Dulcet (dulcet): Version 0.0.7 by FameThemes Fusion (fusion): Version 3.1 by digitalnature Hybrid (hybrid): Version 1.2 by Justin Tadlock KineticMagazine (kineticmagazine): Version 1.0 by sin2384 Luck for All (luck-for-all): Version 1.0.5 by Steven Magazine Basic (magazine-basic): Version 3.0.8 by c.bavota MagZine (magzine): Version 1.0 by Pupung Budi Purnama WordPress Mobile (base) (mobile_pack_base): Version 1.2.3 by ribot, Forum Nokia & James Pearce WordPress Mobile (blue) (mobile_pack_blue): Version 1.2.3 by ribot, Forum Nokia & James Pearce WordPress Mobile (green) (mobile_pack_green): Version 1.2.3 by ribot, Forum Nokia & James Pearce WordPress Mobile (red) (mobile_pack_red): Version 1.2.3 by ribot, Forum Nokia & James Pearce Savona Edge (savona-edge): Version 1.0.0 by Aslam Savona (savona): Version 1.0.21 by Aslam Spectrum (spectrum): Version 1.0.2 by Ignacio Ricci Suffusion (suffusion): Version 4.4.9 by Sayontan Sinha Twenty Eleven (twentyeleven): Version 3.1 by the WordPress team Twenty Fifteen (twentyfifteen): Version 2.3 by the WordPress team Twenty Fourteen (twentyfourteen): Version 2.5 by the WordPress team Twenty Nineteen (twentynineteen): Version 1.2 by the WordPress team Twenty Ten (twentyten): Version 2.7 by the WordPress team Twenty Thirteen (twentythirteen): Version 2.7 by the WordPress team Twenty Twelve (twentytwelve): Version 2.8 by the WordPress team ### Must Use Plugins (1) ### Health Check Troubleshooting Mode: Version 1.5.1 ### Active Plugins (44) ### Accelerated Mobile Pages: Version 0.9.97.31 by Ahmed Kaludi, Mohammed Kaludi Akismet Anti-Spam: Version 4.1.1 by Automattic All In One SEO Pack: Version 2.11 by Michael Torbert Bad Behavior: Version 2.2.22 by Michael Hampton Better Plugin Compatibility Control: Version 5.0.0 by Oliver Schlöbe Better Recent Comments: Version 1.0.6 by Barn2 Media BJ Facebook Popular Posts: Version 0.2.2 by Bjørn Johansen Broken Link Checker: Version 1.11.5 by Janis Elsts, Vladimir Prelovac Cimy User Extra Fields: Version 2.7.2 by Marco Cimmino Classic Editor: Version 1.4 by WordPress Contributors Co-Authors Plus: Version 3.3.1 by Mohammad Jangda, Daniel Bachhuber, Automattic CodeStyling Localization: Version 1.99.30 by Heiko Rabe Contact Form 7: Version 5.1.1 by Takayuki Miyoshi Edit Author Slug: Version 1.6.0 by Brandon Allen Fast Velocity Minify: Version 2.5.8 by Raul Peixoto Filenames to latin: Version 2.6 by webvitaly Google Analytics for WordPress by MonsterInsights: Version 7.4.2 by MonsterInsights Health Check & Troubleshooting: Version 1.2.5 by The WordPress.org community MailPoet 2: Version 2.10.2 by MailPoet Ninja Tables: Version 3.2.4 by WPManageNinja Peter's Collaboration E-mails: Version 2.2.0 by Peter Keung Peter's Post Notes: Version 1.6.5 by Peter Keung PHP Everywhere: Version 1.4.4 by Alexander Fuchs Print, PDF & Email by PrintFriendly: Version 3.14.4 by Print, PDF, & Email by PrintFriendly Relevanssi: Version 4.1.2 by Mikko Saari Search Meter: Version 2.13.2 by Bennett McElwee SearchWP Live Ajax Search: Version 1.3.1 by Jonathan Christopher Shortcoder: Version 4.3 by Aakash Chakravarthy Subscribe to Comments Reloaded: Version 190117 by Reedyseth Table of Contents Creator: Version 1.6.4.1 by Mark Beljaars TablePress: Version 1.9.1 by Tobias Bäthge TOC For WordPress: Version 1.0 by Luke Ultimate Nofollow: Version 1.4.7 by 5fifty WebberZone Followed Posts: Version 2.2.0 by Ajay D'Souza White Label CMS: Version 2.0.2.1 by www.videousermanuals.com Widget Logic: Version 5.9.0 by wpchefgadget, alanft WordPress Editorial Calendar: Version 3.7.2 by Colin Vernon, Justin Evans, Joachim Kudish, Mary Vogt, and Zack Grossbart WP-Optimize: Version 2.2.11 by David Anderson, Ruhani Rabin, Team Updraft WP-PageNavi: Version 2.93 by Lester 'GaMerZ' Chan WP Facebook Auto Publish: Version 2.1 by xyzscripts.com WP Fastest Cache: Version 0.8.9.0 by Emre Vona WP Htaccess Editor: Version 1.55 by WebFactory Ltd WP User Avatar: Version 2.1.6 by flippercode Yet Another Related Posts Plugin: Version 4.4 by Adknowledge ### Inactive Plugins (9) ### Cookie Notice: Version 1.2.46 by dFactory Plugin Organizer: Version 9.6.3 by Jeff Sterup Revisionary: Version 1.1.13 by Kevin Behrens SEO Redirection: Version 4.16 by Fakhri Alsadi Smush: Version 3.1.1 by WPMU DEV Top 10: Version 2.5.7 by Ajay D'Souza Toplytics - Popular Posts Widget: Version 4.0.0 by Presslabs User Photo: Version 0.9.10 by Weston Ruter User Role Editor: Version 4.49 by Vladimir Garagulya ### Media handling ### Active editor: WP_Image_Editor_GD Imagick Module Version: Imagick not available ImageMagick Version: Imagick not available GD Version: bundled (2.1.0 compatible) Ghostscript Version: 9.07 ### Server ### Server architecture: Linux 3.10.0-714.10.2.lve1.5.17.1.el7.x86_64 x86_64 Web Server Software: Apache PHP Version: 5.6.40 (Supports 64bit values) PHP SAPI: cgi-fcgi PHP max input variables: 1000 PHP time limit: 30 PHP memory limit: 268435456 Max input time: 60 Upload max filesize: 50M PHP post max size: 55M cURL Version: 7.61.1 OpenSSL/1.0.2q SUHOSIN installed: Yes Is the Imagick library available: No htaccess rules: Custom rules have been added to your htaccess file ### Database ### Extension: mysqli Server version: 5.6.41 Client version: mysqlnd 5.0.11-dev - 20120503 - $Id: 76b08b24596e12d4553bd41fc93cccd5bac2fe7a $ Database prefix: wp_fraga_ ### WordPress Constants ### ABSPATH: /home/fragadie/public_html/snurkify/ WP_HOME: Undefined WP_SITEURL: Undefined WP_DEBUG: Disabled WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG_DISPLAY: Enabled WP_DEBUG_LOG: Disabled SCRIPT_DEBUG: Disabled WP_CACHE: Disabled CONCATENATE_SCRIPTS: Undefined COMPRESS_SCRIPTS: Undefined COMPRESS_CSS: Undefined WP_LOCAL_DEV: Undefined ### Filesystem Permissions ### The main WordPress directory: Writable The wp-content directory: Writable The uploads directory: Writable The plugins directory: Writable The themes directory: Writable The Must Use Plugins directory: Writable ``` * Plugin Author [Presslabs](https://wordpress.org/support/users/presslabs/) * (@presslabs) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11180439) * No. the issue is the PHP version you are running. Please note that the new version of Toplytics requires at least PHP 7.0 in order to work, therefore you have to upgrade it in order for the plugin to work. * Please note that both PHP 5.6 and 7.0 are end of life, therefore I suggest you to upgrade immediately to at least PHP 7.1, in order to be protected for security issues that might arise with these older versions of PHP. * [http://php.net/supported-versions.php](http://php.net/supported-versions.php) * Unfortunately, until you upgrade to a newer version of PHP we won’t be able to help you furhter 🙁 * Best regards, Pedro/Presslabs - This reply was modified 7 years, 4 months ago by [Presslabs](https://wordpress.org/support/users/presslabs/). * Thread Starter [snurk](https://wordpress.org/support/users/snurk/) * (@snurk) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11181394) * I got my webhost to activate PHP 7.2, i works now! Such an update, installation is so much easier in this version than the previous one! Thanks also for the quick help with installation!! * Plugin Author [Presslabs](https://wordpress.org/support/users/presslabs/) * (@presslabs) * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11182582) * I’m very glad that everything works smoothly now! And thanks for the review 🙂 Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘Cannot install’ is closed to new replies. * ![](https://ps.w.org/toplytics/assets/icon-128x128.png?rev=1610348) * [Toplytics](https://wordpress.org/plugins/toplytics/) * [Frequently Asked Questions](https://wordpress.org/plugins/toplytics/#faq) * [Support Threads](https://wordpress.org/support/plugin/toplytics/) * [Active Topics](https://wordpress.org/support/plugin/toplytics/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/toplytics/unresolved/) * [Reviews](https://wordpress.org/support/plugin/toplytics/reviews/) ## Tags * [installation](https://wordpress.org/support/topic-tag/installation/) * 15 replies * 2 participants * Last reply from: [Presslabs](https://wordpress.org/support/users/presslabs/) * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-install-42/#post-11182582) * Status: resolved