Title: Cannot install Jetpack
Last modified: August 20, 2016

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# Cannot install Jetpack

 *  Resolved [xauren](https://wordpress.org/support/users/xauren/)
 * (@xauren)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/cannot-install-jetpack/)
 * Hello,
 * When I try to install jetpack I get the message “Destination folder already exists”,
   but it is not showing up on my list of plugins so I am unclear how to activate
   and use it. Would love some help.
 * Thanks,
    Lauren
 * [http://wordpress.org/extend/plugins/jetpack/](http://wordpress.org/extend/plugins/jetpack/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Barry Carlyon](https://wordpress.org/support/users/barrycarlyon/)
 * (@barrycarlyon)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/cannot-install-jetpack/#post-3322939)
 * That sounds like you have a folder called jetpack in your wp-content/plugins 
   folder.
 * Pop on via FTP and remove the folder and it’s contents.
 *  Thread Starter [xauren](https://wordpress.org/support/users/xauren/)
 * (@xauren)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/cannot-install-jetpack/#post-3322969)
 * Eek, I’m not sure what that means – I have the address of where it says it’s 
   installed – /home3/knittiq1/public_html/wp-content/plugins/jetpack/ – but can’t
   figure out how to remove it. If you can offer any more guidance I would greatly
   appreciate it!
 * Lauren
 *  [Barry Carlyon](https://wordpress.org/support/users/barrycarlyon/)
 * (@barrycarlyon)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/cannot-install-jetpack/#post-3322977)
 * You would have to use a FTP program or shell program to navigate to the /home3/
   knittiq1/public_html/wp-content/plugins/ folder and remove the jetpack folder.
 * A half borked installed is probably there blocking the way.
 * Since you havn’t understood my first post. You must have used a Control Panel
   auto installer?
    The control panel should have a File Manager type link and from
   there you can navigate thru your site to the above directory and remove the jetpack
   folder.
 * You _may_ wish to drop me a line on my [contact form](http://barrycarlyon.co.uk/wordpress/contact/)
   for a quick paid support solution.
 *  Thread Starter [xauren](https://wordpress.org/support/users/xauren/)
 * (@xauren)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/cannot-install-jetpack/#post-3322986)
 * Thanks so much Barry! I was able to find the folder from my cpanel. Really appreciate
   the help! 🙂
 *  [Barry Carlyon](https://wordpress.org/support/users/barrycarlyon/)
 * (@barrycarlyon)
 * [13 years, 5 months ago](https://wordpress.org/support/topic/cannot-install-jetpack/#post-3322993)
 * No problem! Glad to be of help! Don’t forget to mark this as solved if you can!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot install Jetpack’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
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 * 5 replies
 * 2 participants
 * Last reply from: [Barry Carlyon](https://wordpress.org/support/users/barrycarlyon/)
 * Last activity: [13 years, 5 months ago](https://wordpress.org/support/topic/cannot-install-jetpack/#post-3322993)
 * Status: resolved