Title: Cannot install plugins Last modified: March 23, 2024 --- # Cannot install plugins * Resolved [rabox66](https://wordpress.org/support/users/rabox66/) * (@rabox66) * [2 years, 2 months ago](https://wordpress.org/support/topic/cannot-install-plugins-8/) * Hi, community! I am working on a website that does not allow me to install new plugins or to use the old plugins. I already did the basic checks:– testing the rights for the plugin folder – they are on 755– installing the twentytwentyfour theme– WP DEBUG DISPLAY is true * No result. I have been searching for hours but cannot find the bug. Has anybody an idea? That would be great!I appreciate any help you can provide.RaphaelHere is the report that I received from the site: * ```wp-block-code ` ### wp-core ### version: 6.4.3 site_language: de_DE user_language: de_DE timezone: Europe/Berlin permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 6 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /usr/www/users/gruenkmn/deutugal wordpress_size: loading... uploads_path: /usr/www/users/gruenkmn/deutugal/wp-content/uploads uploads_size: loading... themes_path: /usr/www/users/gruenkmn/deutugal/wp-content/themes themes_size: loading... plugins_path: /home/deutugal/public_html/wp-content/plugins plugins_size: loading... database_size: loading... total_size: loading... ### wp-active-theme ### name: Twenty Twenty-Four (twentytwentyfour) version: 1.0 author: Das WordPress-Team author_website: https://de.wordpress.org parent_theme: none theme_features: core-block-patterns, post-thumbnails, responsive-embeds, editor-styles, html5, automatic-feed-links, widgets-block-editor, block-templates theme_path: /usr/www/users/gruenkmn/deutugal/wp-content/themes/twentytwentyfour auto_update: Deaktiviert ### wp-themes-inactive (2) ### Divi Child: version: 4.9.0.1680104334, author: Elegant Themes, Automatische Aktualisierungen deaktiviert Divi: version: 4.24.2, author: Elegant Themes, Automatische Aktualisierungen deaktiviert ### wp-media ### image_editor: WP_Image_Editor_Imagick imagick_module_version: 1691 imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org imagick_version: 3.4.4 file_uploads: 1 post_max_size: 200M upload_max_filesize: 200M max_effective_size: 200 MB max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 122 MB imagick::RESOURCETYPE_DISK: 3221225472 imagick::RESOURCETYPE_FILE: 49152 imagick::RESOURCETYPE_MAP: 512 MB imagick::RESOURCETYPE_MEMORY: 256 MB imagick::RESOURCETYPE_THREAD: 24 imagick::RESOURCETYPE_TIME: 9.2233720368548E+18 imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVIF, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV gd_version: bundled (2.1.0 compatible) gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM ghostscript_version: 9.53.3 ### wp-server ### server_architecture: Linux 5.10.0-27-amd64 x86_64 httpd_software: Apache php_version: 8.0.30 64bit php_sapi: cgi-fcgi max_input_variables: 2000 time_limit: 180 memory_limit: 384M max_input_time: -1 upload_max_filesize: 200M php_post_max_size: 200M curl_version: 7.74.0 OpenSSL/1.1.1w suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: false current: 2024-03-23T16:24:35+00:00 utc-time: Saturday, 23-Mar-24 16:24:35 UTC server-time: 2024-03-23T17:24:34+01:00 ### wp-database ### extension: mysqli server_version: 10.11.6-MariaDB-0+deb12u1 client_version: mysqlnd 8.0.30 max_allowed_packet: 1073741824 max_connections: 400 ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /usr/www/users/gruenkmn/deutugal/wp-content WP_PLUGIN_DIR: /home/deutugal/public_html/wp-content/plugins WP_MEMORY_LIMIT: 40M WP_MAX_MEMORY_LIMIT: 384M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Nicht definiert WP_DEVELOPMENT_MODE: undefined DB_CHARSET: utf8mb3 DB_COLLATE: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: not writable themes: writable ` ``` - This topic was modified 2 years, 2 months ago by [rabox66](https://wordpress.org/support/users/rabox66/). Viewing 12 replies - 1 through 12 (of 12 total) * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [2 years, 2 months ago](https://wordpress.org/support/topic/cannot-install-plugins-8/#post-17523101) * What error do you encounter when you try to install plugins? * Thread Starter [rabox66](https://wordpress.org/support/users/rabox66/) * (@rabox66) * [2 years, 2 months ago](https://wordpress.org/support/topic/cannot-install-plugins-8/#post-17523138) * Thanks for the answer. It says, that plugins cannot be installed and it cannot create the folder. But the plugins folder is on 755. So it should be writable. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [2 years, 2 months ago](https://wordpress.org/support/topic/cannot-install-plugins-8/#post-17523141) * 755 should be fine, but is there an improvement under 777 instead? * Thread Starter [rabox66](https://wordpress.org/support/users/rabox66/) * (@rabox66) * [2 years, 2 months ago](https://wordpress.org/support/topic/cannot-install-plugins-8/#post-17524182) * 777 is nothing I would recommend. But nevertheless, it does not change anything. The problem started when the website was installed on a hosting that was very limited and with horrible bad support. Basically the support only said that WP is a third party product and that they are not responsible for it. Therefore I imported it into my own hosting. But even there the problem remains. I do not have this problem with other sites and I have aproximately 20 instalations running on that hosting. I really have no glue what might cause that bug. I am glad for any ideas… Did anybody ever experiance something simillar? ThanksRaphael * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [2 years, 2 months ago](https://wordpress.org/support/topic/cannot-install-plugins-8/#post-17524229) * Yeah, I’d never recommedn leaving it at that, just a way to rule-out permissions as the cause. * What errors are being reported at Tools > Site Health in your site’s Dashboard? * Thread Starter [rabox66](https://wordpress.org/support/users/rabox66/) * (@rabox66) * [2 years, 2 months ago](https://wordpress.org/support/topic/cannot-install-plugins-8/#post-17524253) * The site health is “ggod”. They only say that the not needed themes should be removed and that I should add persistant cache. But I the cache information on other sites too, and they have no plugin problem. * Moderator [James Huff](https://wordpress.org/support/users/macmanx/) * (@macmanx) * [2 years, 2 months ago](https://wordpress.org/support/topic/cannot-install-plugins-8/#post-17524474) * Are you able to install themes and upload media? * Thread Starter [rabox66](https://wordpress.org/support/users/rabox66/) * (@rabox66) * [2 years, 2 months ago](https://wordpress.org/support/topic/cannot-install-plugins-8/#post-17525271) * Thanks for the question. I did not think of that. * Yes, I can upload themes and images. * Moderator [threadi](https://wordpress.org/support/users/threadi/) * (@threadi) * [2 years, 2 months ago](https://wordpress.org/support/topic/cannot-install-plugins-8/#post-17527454) * What is the exact error message when trying to install a plugin? I only see “ Cannot create folder” in WordPress core for FTP-based installations, which in itself would be unusual. Did you set the constant FS_METHOD in wp-config.php? If applicable. so: * ```wp-block-code define('FS_METHOD', 'ftpext'); ``` * If so, change that to * ```wp-block-code define('FS_METHOD', 'direct'); ``` * Moderator [tobifjellner (Tor-Bjorn “Tobi” Fjellner)](https://wordpress.org/support/users/tobifjellner/) * (@tobifjellner) * [2 years, 2 months ago](https://wordpress.org/support/topic/cannot-install-plugins-8/#post-17527457) * A few wild guesses: – Have you tried reinstalling WordPress-core, just in case some file needed happens to be broken? (There’s a button for that on the update page) – Have you tried both installing plugins from wordpress.org and uploading plugins via “add new plugin”? – Have you checked what PHP modules are installed on the server? * [amboutwe](https://wordpress.org/support/users/amboutwe/) * (@amboutwe) * [2 years, 2 months ago](https://wordpress.org/support/topic/cannot-install-plugins-8/#post-17527535) * In the Site Information, it confirms that the directory is not writeable. * `plugins: not writable` * Looking above in the directory, it appears the plugin install path is different than the content directory. * `WP_CONTENT_DIR: /usr/www/users/gruenkmn/deutugal/wp-content WP_PLUGIN_DIR: / home/deutugal/public_html/wp-content/plugins * Perhaps you checked the plugin directory in the content folder which is not the folder WordPress is trying to write. Is that second path writable? If it’s incorrect, I’d guess something in the `wp-config.php` file set that path and fixing it would resolve the issue, too. * Thread Starter [rabox66](https://wordpress.org/support/users/rabox66/) * (@rabox66) * [2 years, 2 months ago](https://wordpress.org/support/topic/cannot-install-plugins-8/#post-17528228) * Hi, everybody! Thanks to your help I could detect the mistake. Here is the solution: The plugin Duplicator PRO, that I used for the migration left some code in the wp-config.php that caused the error. (It defined a wrong URL for the plugin folder) [@amboutwe](https://wordpress.org/support/users/amboutwe/) gave me the idea to check this file. Thanks! About the bug: That is strange because I use that Plugin always for migration. But in that special case, I had to move the installation from a server that behaved more than strangely. Therefore I wanted to bring the site to my hosting to work there… OK. But now it works. Thanks! Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Cannot install plugins’ is closed to new replies. * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/) * 12 replies * 5 participants * Last reply from: [rabox66](https://wordpress.org/support/users/rabox66/) * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/cannot-install-plugins-8/#post-17528228) * Status: resolved ## Topics ### Topics with no replies ### Non-support topics ### Resolved topics ### Unresolved topics ### All topics