Title: Cannot issue refunds
Last modified: April 10, 2024

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# Cannot issue refunds

 *  Resolved [empyreal24](https://wordpress.org/support/users/empyreal24/)
 * (@empyreal24)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cannot-issue-refunds/)
 * Hello, I just created a new ecommerce website and I was testing everything to
   make sure it works. I made a purchase of my product on my own card to ensure 
   everything worked and then it did. Then I had my girlfriend order a product to
   double check. After she ordered, WooPayments was disabled on my website as Stripe
   decided my account needs to be reviewed. I received an email today saying that
   the review is complete and I passed so I should be able to accept payments again.
   However, WooPayments is still disabled on my website. In the meantime I wanted
   to refund the test orders me and my girlfriend made, however, I am receving the
   following error when attempting to do so:
   A refund of 23.44 failed to complete:
   Error: Could not process the account.Please help me resolve this

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/)
 * (@carolm29)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cannot-issue-refunds/#post-17680901)
 * Hey there! Thanks for contacting us.
 * Since your issue is account related, to ensure that we can assist you further,
   could you please create a ticket on our support page and include the forum thread
   link? This will allow our team to review your specific issue and provide you 
   with the best possible solution. You can do this by going to **[WooCommerce.com > MY profile > Support](https://woo.com/my-account/contact-support/)**
 * Have a wonderful day!
 *  [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * (@anastas10s)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cannot-issue-refunds/#post-17707655)
 * I trust a ticket was created by now, so I’m going to mark this as resolved – 
   we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot issue refunds’ is closed to new replies.

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## Tags

 * [refunds](https://wordpress.org/support/topic-tag/refunds/)

 * 2 replies
 * 3 participants
 * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/cannot-issue-refunds/#post-17707655)
 * Status: resolved