Title: Cannot log into plugin
Last modified: September 11, 2018

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# Cannot log into plugin

 *  Resolved [joeymg19](https://wordpress.org/support/users/joeymg19/)
 * (@joeymg19)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/cannot-log-into-plugin/)
 * Hi.
 * We are running Version 1.4.3 of the Pardot plugin. I’m getting the same Cannot
   authenticate. Please check the fields below and click “Save Settings” again. 
   as everyone else. It seemed to come on overnight, as the forms were working on
   the site until 9:36pm last night.
 * I’ve tried the fixes on the rest of the threads, resetting the password, setting
   up a new user etc.
 * We don’t use IP whitelisting so it’s not that. Any other ideas of what I can 
   try to fix this? All the forms are currently down on the site- and we have a 
   lot of forms!
 * Thanks,
 * Joey

Viewing 1 replies (of 1 total)

 *  Plugin Author [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * (@cliffseal)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/cannot-log-into-plugin/#post-10677202)
 * Hey [@joeymg19](https://wordpress.org/support/users/joeymg19/),
 * Can you update to the latest version of the plugin so we can troubleshoot?

Viewing 1 replies (of 1 total)

The topic ‘Cannot log into plugin’ is closed to new replies.

 * ![](https://ps.w.org/pardot/assets/icon-256x256.png?rev=2995205)
 * [Account Engagement](https://wordpress.org/plugins/pardot/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pardot/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pardot/)
 * [Active Topics](https://wordpress.org/support/plugin/pardot/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pardot/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pardot/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Cliff Seal](https://wordpress.org/support/users/cliffseal/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/cannot-log-into-plugin/#post-10677202)
 * Status: resolved