Title: Cannot login subscribers Last modified: June 25, 2019 --- # Cannot login subscribers * [jpb_adx](https://wordpress.org/support/users/jpbmaga/) * (@jpbmaga) * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-login-subscribers/) * ERROR: Sorry, you do not have login privileges on this site. * I use an alternate login screen as per WP Cerber recommendations for several years no problems. Now I cannot login subscribers, this started sometime recently since March, but I have not been active much since then with test users. But now they cannot get past the login. Whereas if I disable WP Cerber, they can login normally. This is a membership site using AM360. Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Author [gioni](https://wordpress.org/support/users/gioni/) * (@gioni) * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-login-subscribers/#post-11678401) * Please make a screenshot with that error message. * Thread Starter [jpb_adx](https://wordpress.org/support/users/jpbmaga/) * (@jpbmaga) * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-login-subscribers/#post-11678678) * [Here is the link](https://drive.google.com/file/d/1FJlLRLn6RaaEnl-cZnk67vWCA7wO2kjU/view?usp=sharing) * I don’t know if that error message is coming from WP Cerber or AM360. But the AM360 login process worked before and now it does not, unless I deactivate WP Cerber. Or is there a setting somewhere? * Thread Starter [jpb_adx](https://wordpress.org/support/users/jpbmaga/) * (@jpbmaga) * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-login-subscribers/#post-11730897) * Regarding this issue of logging in subscribers, I have an additional message showing up and it may be easy to address (I am looking into it). It says I am in maintenance mode and only admins can login. * [Login Error Screenshot](https://drive.google.com/open?id=1d6JiOYKVJXev0i1_SfxRM61BI8ufDQnW) * Perhaps a separate issue, WP site health check has informed me: The scheduled event, cerber_bg_launcher, failed to run. I have WP-cron disabled in wpconfig and it instead is set to run every 45 minutes by the server. - This reply was modified 6 years, 11 months ago by [jpb_adx](https://wordpress.org/support/users/jpbmaga/). * Thread Starter [jpb_adx](https://wordpress.org/support/users/jpbmaga/) * (@jpbmaga) * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-login-subscribers/#post-11731029) * I had no luck resolving the maintenance mode message on my alternative signon page but it might be a clue. As before, deactivating WP-cerber resolves these issues, and my subscribers can login. * Plugin Author [gioni](https://wordpress.org/support/users/gioni/) * (@gioni) * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-login-subscribers/#post-11733773) * Hi! First of all, it’s a conflict with another plugin. I think you just have installed too many plugins and this creates a mess. Also, the issue can be caused by a poorly designed membership plugin. * P.S. All messages on your screenshots are generated by other plugins, not Cerber. * Thread Starter [jpb_adx](https://wordpress.org/support/users/jpbmaga/) * (@jpbmaga) * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-login-subscribers/#post-11733978) * Thank you for that feedback. My plugin stack has not changed in over a year, and in regards to membership plugin, it has not changed in several years and since I started also using WP-cerber. So this is a fairly recent development. When I deactivate WP-cerber, the problems are no longer present. It does seem rather obvious it is probably a conflict, but it came about apparently with recent changes to your plugin. I am in the process of setting up some PHP WP error logs and see what that says about the issue. I have not inquired yet with the membership plugin support. * Thread Starter [jpb_adx](https://wordpress.org/support/users/jpbmaga/) * (@jpbmaga) * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-login-subscribers/#post-11733982) * Do you have any insights regarding the scheduled task cerber_bg_launcher, which according to site health check failed to run. Would this message result if I was using an external cron schedule on the server side? * Thread Starter [jpb_adx](https://wordpress.org/support/users/jpbmaga/) * (@jpbmaga) * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-login-subscribers/#post-11734019) * I have reactivated your plugin and am trying to see what I can learn via the diagnostics. Although I do not know if this is related, do you have a recommended frequency with which to run the cron. * I may still have an issue with my cron scheduler: * Maintenance Tasks Hourly task #1 has never been executed Hourly task #2 has never been executed * Daily task has been executed 2 days ago and it took 0 seconds. * Hourly task #1 scheduled for July 15, 2019, 3:00 pm (in 9 mins) Hourly task # 2 scheduled for July 15, 2019, 3:10 pm (in 19 mins) Daily task scheduled for July 15, 2019, 3:20 pm (in 29 mins) * Background tasks: 0 * Note: the internal WordPress cron launcher is disabled on this site. * An external cron launcher has not been configured or does not work properly. * Thread Starter [jpb_adx](https://wordpress.org/support/users/jpbmaga/) * (@jpbmaga) * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-login-subscribers/#post-11736124) * This is the response I got from AM360: * We use the standard WordPress authenticate filter to perform our validation/authentication based upon ActiveCampaign data any time a user logs in to WordPress. * See: [https://codex.wordpress.org/Plugin_API/Filter_Reference/authenticate](https://codex.wordpress.org/Plugin_API/Filter_Reference/authenticate) * We call the filter as follows: add_filter( ‘authenticate’, [ $this, ‘authenticate’], 999, 3 ); * The messages you are seeing are from ActiveMember360 from our own function hooked into authenticate. * Whatever changes WP Cerber have made recently this is obviously interfering with that process. If we understand you correctly this worked before their last update. * This is a process we have used in our plugins for ten years. There is nothing wrong in that respect with our process. * Given the above perhaps WP Cerber can determine what change they as made that would interfere with the authentication process. * Thread Starter [jpb_adx](https://wordpress.org/support/users/jpbmaga/) * (@jpbmaga) * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-login-subscribers/#post-11736944) * Regarding the maintenance mode message in screenshot of alternate login above, per AM360 support: * ActiveMember360 only shows the maintenance mode message if the license is not active. * This would indicate that communication to our license server is not working or more likely blocked by WP Cerber at the time of that screenshot. * Thread Starter [jpb_adx](https://wordpress.org/support/users/jpbmaga/) * (@jpbmaga) * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-login-subscribers/#post-11746308) * Regarding the AM360 license check, it works when the admin is logged in. But to a logged off user or at the alternate login/logoff screen it is apparently blocked, thus the maintenance mode message from AM360 (which prevents subscribers from logging in). * From AM360 Support: If they could explain what changes they had made we could perhaps assist further. * Regarding version 8.4 from your blog: The custom login page feature has been updated to eliminate possible conflicts with themes and other plugins. * Can you shed any light on this please? Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Cannot login subscribers’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-cerber_77a9bf.svg) * [WP Cerber Security, Anti-spam & Malware Scan](https://wordpress.org/plugins/wp-cerber/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-cerber/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-cerber/) * [Active Topics](https://wordpress.org/support/plugin/wp-cerber/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-cerber/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-cerber/reviews/) * 11 replies * 2 participants * Last reply from: [jpb_adx](https://wordpress.org/support/users/jpbmaga/) * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-login-subscribers/#post-11746308) * Status: not resolved