Title: Cannot Login/Verify
Last modified: April 22, 2019

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# Cannot Login/Verify

 *  Resolved [cmykbkk](https://wordpress.org/support/users/cmykbkk/)
 * (@cmykbkk)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-login-verify/)
 * We have sharethis plugin installed within WordPress, and a registered account
   at ShareThis we want to link to.
 * When trying to do so from within WP tho, we get stuck on a loading icon when 
   trying to log in.
 * Any common causes for this we can try to resolve so we can get things linked 
   up?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Andres (ShareThis Support)](https://wordpress.org/support/users/andressharethis/)
 * (@andressharethis)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-login-verify/#post-11454879)
 * Hi there [@cmykbkk](https://wordpress.org/support/users/cmykbkk/),
 * Thanks for reaching out, I’d be happy to help here! 😀
 * This error does happen most likely because when you did first install our plugin
   then there was a desynchronization between your ShareThis property and your WordPress
   plugin and I’m happy to let you know that this is an easy fix!
 * All you will need to do is to:
    1. Go to your ShareThis Plugin Settings through
   your WordPress dashboard. 2. Verify that the Property ID is the same as the one
   stated on your site’ property within your ShareThis dashboard.
 * If the Property ID doesn’t match the one of your property’s settings within your
   ShareThis dashboard then, you will need to:
    1. Copy your Property ID which is
   located within your site’s property settings. 2. Paste the ID onto your ShareThis
   Plugin’s Settings and click on the “update” button. 3. Give it roughly 15 minutes
   for it to populate on our system and give it a try!
 * In case you are having issue following the steps above, I do recommend you doing
   the following:
    1. Delete all of your ShareThis Plugins through your WordPress
   Plugins manager. Here is a quick clip you can use as a reference and remember
   to delete every plugin on-which ShareThis appears as the author. 2. Delete your
   site’s property within your ShareThis Dashboard. Here is a quick clip you can
   use as a reference for doing so. 3. Reinstall our ShareThis Plugin through your
   WordPress Dashboard.
 * By doing those last three steps our system will automatically create a new property
   within your ShareThis dashboard and get automatically connected back.
 * Please do let me know if there is anything else I can help you with!
 * Cheers,
    Andres
 *  Thread Starter [cmykbkk](https://wordpress.org/support/users/cmykbkk/)
 * (@cmykbkk)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-login-verify/#post-11460867)
 * Thank you, we ended up deleting everything and starting again and all is working
   fine now.
 * Thanks for the help.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot Login/Verify’ is closed to new replies.

 * ![](https://ps.w.org/sharethis-share-buttons/assets/icon-256x256.gif?rev=2782088)
 * [ShareThis Share Buttons](https://wordpress.org/plugins/sharethis-share-buttons/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sharethis-share-buttons/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/sharethis-share-buttons/unresolved/)
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 * 2 replies
 * 2 participants
 * Last reply from: [cmykbkk](https://wordpress.org/support/users/cmykbkk/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/cannot-login-verify/#post-11460867)
 * Status: resolved