Title: Cannot modify settings
Last modified: August 21, 2016

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# Cannot modify settings

 *  Resolved [sebastost](https://wordpress.org/support/users/sebastost/)
 * (@sebastost)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/cannot-modify-settings/)
 * After the last update I cannot modify settings. Apears the message Enter Access
   Key I enter it I see the dashboard but if I try to modify anything, I get back
   to Enter Access Key. I deleted from ftp the plugin and reinstalled and the same
   situation.
 * [https://wordpress.org/plugins/wp-simple-firewall/](https://wordpress.org/plugins/wp-simple-firewall/)

Viewing 12 replies - 1 through 12 (of 12 total)

 *  Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * (@paultgoodchild)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/cannot-modify-settings/#post-4804335)
 * Hi,
 * What version of the plugin are you using?
 * Would you have any restriction on cookies at all? On the latest version of the
   plugin I cannot replicate this unfortunately.
 * One option is to private provide me with access to your site so I can debug it.
 * Thanks,
    Paul.
 *  Thread Starter [sebastost](https://wordpress.org/support/users/sebastost/)
 * (@sebastost)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/cannot-modify-settings/#post-4804336)
 * I am using the last version. Now on one site i have acces on one site but not
   on the other. Is there a way to reset? So that I can start fresh? I have tryed
   to drop the tabels from the database, and then reinstal but still nothing. And
   the tabels did not reapear. The firewall seems to be working, I receive emails
   that tell me that he is blocking some adresses but is anoing that i cannot modify
   a thing, although recognise my key.
    Thank you for your help
 *  Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * (@paultgoodchild)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/cannot-modify-settings/#post-4804342)
 * You can forcefully turn off all the features.
 * See: [https://icontrolwp.freshdesk.com/support/solutions/articles/3000000959](https://icontrolwp.freshdesk.com/support/solutions/articles/3000000959)
 * In this way you’ll turn off everything and then you’ll be able to build it up
   again. If it’s still not creating your db tables, I’ll have to think of a way
   to fix that automatically.
 * Let me know how you get on with turning it all off.
 * Cheers,
    Paul.
 *  Thread Starter [sebastost](https://wordpress.org/support/users/sebastost/)
 * (@sebastost)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/cannot-modify-settings/#post-4804343)
 * After turnoff functions, everythig is now turn off except the anoying key. And
   now the firewall does not work and I cannot switch it back becouse I get something
   that says `You have insuficient rights to acces this page` for xxxxxx.com/wp-
   admin/admin.php?page=icwp-wpsf-firewall
    and the same message for any setings
   I try to acces.
 *  Thread Starter [sebastost](https://wordpress.org/support/users/sebastost/)
 * (@sebastost)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/cannot-modify-settings/#post-4804345)
 * I put a forceOn in plugin directory and now I can see in plugin dashboard that
   is back actvie even thou I cannot acces any setings.
 *  Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * (@paultgoodchild)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/cannot-modify-settings/#post-4804349)
 * Okay… will you be able to give me access to the site?
 * I’ll need admin and FTP access. If so, please email it to [support@icontrolwp.com](https://wordpress.org/support/topic/cannot-modify-settings/support@icontrolwp.com?output_format=md)
 * Cheers,
    Paul.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/cannot-modify-settings/#post-4804351)
 * **[@paul](https://wordpress.org/support/users/paul/) G.**: Sorry but that’s not
   cool and really goes too far. Accessing a user’s system like this makes you responsible
   for that user’s system. If you make changes and something breaks later on as 
   a result, then it is your fault.
 * Get information, ask for log data, have the user contact you & seek copies of
   the PHP files. Look but don’t touch. If your code is the problem, then produce
   a fix and post it here. If the theme or another plugin is at fault, then inform
   the user, suggest a fix, offer to contact the other developer and/or update your
   FAQ.
 * But do not try to make changes to the user’s files in this way. That’s really
   going too far outside of your area of responsibility.
 *  Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * (@paultgoodchild)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/cannot-modify-settings/#post-4804354)
 * This isn’t the first time I’ve asked for it, received it, and fixed the problem.
 * Sorry, but I don’t agree… there’s nothing uncool about it.
 * Seeing the environment that’s causing the problem if I can’t replicate it is 
   kinda critical to posting a fix. If you look through my support for the past 
   couple of years on all my plugins you’ll see I do all that you suggest.
 * And am I responsible? No. I wouldn’t log in unless they agreed to that. I understand
   your points made. But is it “uncool”, no.
 * I can’t replicate this issue. So by your suggested position, it’s not to be fixed.
 * Thanks.
    Paul.
 *  Plugin Author [Paul](https://wordpress.org/support/users/paultgoodchild/)
 * (@paultgoodchild)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/cannot-modify-settings/#post-4804361)
 * [@sebastost](https://wordpress.org/support/users/sebastost/) I can’t solve your
   problem, but I fixed the issue where ‘forceOff’ wasn’t turning off the admin 
   restriction. That should help you get back into the plugin at least, though it
   may not solve the admin access restriction not accepting your password.
 * I hope it helps.
 *  Thread Starter [sebastost](https://wordpress.org/support/users/sebastost/)
 * (@sebastost)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/cannot-modify-settings/#post-4804378)
 * Sorry for the delay. I will try to offer you access in a day or two. For the 
   moment the plugin do his job 🙂
    ForceOff did not help, is like something remain
   stuck somewhere. My pass is accepted because I see the dashboard and the fact
   that firewall is on or off, but i cannot access the settings, when I try I am
   redirected to a page where I dont have rights. And if I try to unset the autorization
   and the rest (the part where you can put on or off firewall etc.) after I press
   save I am back to “enter access key” We will continue the discussion in a day
   or two when I have the time to offer you access. Thank you very much for support
   and also for the plugin
 *  Thread Starter [sebastost](https://wordpress.org/support/users/sebastost/)
 * (@sebastost)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/cannot-modify-settings/#post-4804379)
 * Ok Paul, problem solved with the last update. I deleted the plugin via ftp, reinstaled
   the new version, again “enter access key”, created force off and the everything
   is perfect.
    Thank you again very very much.
 *  Thread Starter [sebastost](https://wordpress.org/support/users/sebastost/)
 * (@sebastost)
 * [12 years, 1 month ago](https://wordpress.org/support/topic/cannot-modify-settings/#post-4804380)
 * I consider the problem solved

Viewing 12 replies - 1 through 12 (of 12 total)

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## Tags

 * [access key](https://wordpress.org/support/topic-tag/access-key/)

 * 12 replies
 * 3 participants
 * Last reply from: [sebastost](https://wordpress.org/support/users/sebastost/)
 * Last activity: [12 years, 1 month ago](https://wordpress.org/support/topic/cannot-modify-settings/#post-4804380)
 * Status: resolved