Title: cannot open wp-admin
Last modified: April 12, 2024

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# cannot open wp-admin

 *  Resolved [federmichel](https://wordpress.org/support/users/federmichel/)
 * (@federmichel)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cannot-open-wp-admin-4/)
 * Good evening. My wife is currently setting up a new website, where we used your
   plugin. Since yesterday we cannot access the wp-admin from our Laptops as well
   as a service provider who helped my wife. It worked well for 2 weeks prior.
 * As soon as I use a VPN or connect from my workplace, I have no problem.
 * I deleted the plugin and entries at the database, but I still cannot connect 
   from my wifes laptop. (Cashes etc. are cleared).
 * I need help 😉

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * (@shanedelierrr)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cannot-open-wp-admin-4/#post-17686756)
 * Hi [@federmichel](https://wordpress.org/support/users/federmichel/), happy to
   help!
   It seems you’ve deleted the plugin from the site and cleared out all the
   plugin entries (all “itsec” instances) from the database, correct? If so, Solid
   Security should not be preventing you from logging in anymore.
 * Can you please tell me what you see when trying to access the site after the 
   plugin deletion? Does it help if you add the code from this guide: [How Do I Disable All Features If I Can’t Access My Site? ](https://help.solidwp.com/hc/en-us/articles/360021124173-How-Do-I-Disable-All-Features-If-I-Can-t-Access-My-Site)–
   this should deactivate the plugin features if it’s Solid Security preventing 
   the access.
 * If you still can’t access the site, I’d recommend checking your server logs for
   more information on what is being triggered when you try to access the site’s
   wp-admin from your devices.
 * Please let me know how it goes.
 *  Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * (@shanedelierrr)
 * [2 years, 1 month ago](https://wordpress.org/support/topic/cannot-open-wp-admin-4/#post-17703859)
 * Hi there,
 * I’m circling back here to check if the previous reply helped resolve the issue.
   Tracking notifications on this forum can become tricky over time, and since we
   haven’t received a response, I’ll mark this post resolved.
   If you still require
   further assistance, feel free to open a new support topic, and we’d be happy 
   to assist.Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘cannot open wp-admin’ is closed to new replies.

 * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351)
 * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/)
 * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/cannot-open-wp-admin-4/#post-17703859)
 * Status: resolved