Title: Cannot Pay
Last modified: May 27, 2017

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# Cannot Pay

 *  [Richard](https://wordpress.org/support/users/yaksheng/)
 * (@yaksheng)
 * [9 years ago](https://wordpress.org/support/topic/cannot-pay/)
 * Hi, I am using Woocommerce Version 3.0.7.
 * I used a custom checkout form, with the fields “Name”, “Email address” and “Question”.
   The buyer has an option to pay by PayPal, and accepts the terms & conditions.
 * When the buyer clicks “Proceed to PayPal”, the link redirects to [https://www.paypal.com/webapps/shoppingcart/error?flowlogging_id=b562fee4314e9&code=EWP_SETTINGS](https://www.paypal.com/webapps/shoppingcart/error?flowlogging_id=b562fee4314e9&code=EWP_SETTINGS)
   and displays the error message “We’re sorry, things don’t appear to be working
   at the moment. Please try again later.”
 * Upon deeper checking of the error message, I find a knowledgeable at [https://www.paypal-knowledge.com/infocenter/index?page=content&id=FAQ2067](https://www.paypal-knowledge.com/infocenter/index?page=content&id=FAQ2067)
   showing that failed validation checks were the cause of the error message from
   PayPal.
 * I attempted to search the Woocommerce Payment hooks, views, and API calls sent
   to PayPal to trace the root of the problem to no avail.
 * This error is recurrent in all my Woocommerce sites I am running (currently in
   development) with the latest version of both WordPress and Woocommerce.
 * I would greatly appreciate any assistance to solve this problem. Thank you for
   your kind assistance in advance!
 * Richard

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [James](https://wordpress.org/support/users/volcommky/)
 * (@volcommky)
 * [9 years ago](https://wordpress.org/support/topic/cannot-pay/#post-9172836)
 * What are the differences between your custom checkout form and the default?
 * Your custom form could be missing fields that are required for PayPal to create
   their checkout process
 *  Thread Starter [Richard](https://wordpress.org/support/users/yaksheng/)
 * (@yaksheng)
 * [9 years ago](https://wordpress.org/support/topic/cannot-pay/#post-9172881)
 * Hi James,
 * I am currently running two Woocommerce sites, one with the default and one with
   the modified one. The field added into the modified one is “Question”, and all
   other fields other than “Name”, “Email Address” and “Contact” are hidden as the
   product on sale under the modified one is a virtual product.
 * I have tested both Woocommerce sites and both display the exact same error sadly.
 *  [James](https://wordpress.org/support/users/volcommky/)
 * (@volcommky)
 * [9 years ago](https://wordpress.org/support/topic/cannot-pay/#post-9172934)
 * Do you have your PayPal logging enabled in the WooCommerce > Checkout > PayPal
   settings?
 *  Thread Starter [Richard](https://wordpress.org/support/users/yaksheng/)
 * (@yaksheng)
 * [9 years ago](https://wordpress.org/support/topic/cannot-pay/#post-9173601)
 * Yes. The logs can be seen at [https://thinfi.com/0jkc](https://thinfi.com/0jkc).
   Enter 17wpsp27 next to proceed.
 *  [James](https://wordpress.org/support/users/volcommky/)
 * (@volcommky)
 * [9 years ago](https://wordpress.org/support/topic/cannot-pay/#post-9174852)
 * I think one of your servers is not sending all the product information over
 * Specifically the item_number_1 => data
    ⌊Compared PayPal Args⌉
 * If the image doesn’t show – click here
    [https://pasteboard.co/bQSOJm6zj.png](https://pasteboard.co/bQSOJm6zj.png)
    -  This reply was modified 9 years ago by [James](https://wordpress.org/support/users/volcommky/).
    -  This reply was modified 9 years ago by [James](https://wordpress.org/support/users/volcommky/).
 *  Thread Starter [Richard](https://wordpress.org/support/users/yaksheng/)
 * (@yaksheng)
 * [9 years ago](https://wordpress.org/support/topic/cannot-pay/#post-9175032)
 * Thanks for the detailed analysis! Have seen the image.
 * If I would want to resolve the issue, could I seek your advice on where would
   be good to fix and send all product info over?
 * Weirdly, PayPal Express Checkout is working perfect but Woocommerce’s PayPal 
   Standard Checkout doesn’t work.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Cannot Pay’ is closed to new replies.

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## Tags

 * [hook](https://wordpress.org/support/topic-tag/hook/)
 * [integration](https://wordpress.org/support/topic-tag/integration/)
 * [paypal](https://wordpress.org/support/topic-tag/paypal/)

 * 9 replies
 * 2 participants
 * Last reply from: [Richard](https://wordpress.org/support/users/yaksheng/)
 * Last activity: [9 years ago](https://wordpress.org/support/topic/cannot-pay/#post-9175032)
 * Status: not resolved