Title: Cannot Perform Plugin or WordPress Updates
Last modified: August 20, 2016

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# Cannot Perform Plugin or WordPress Updates

 *  Resolved [atjackson45](https://wordpress.org/support/users/atjackson45/)
 * (@atjackson45)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/)
 * With landing page plugin installed, I am unable to update any plugins or wordpress.
 * error:
    Downloading update from [http://downloads.wordpress.org/plugin/jetpack.2.1.1.zip…](http://downloads.wordpress.org/plugin/jetpack.2.1.1.zip…)
 * Download failed. Couldn’t resolve host ‘downloads.wordpress.org’
 * I am also unable to view update details.
    error: An unexpected error occurred.
   Something may be wrong with WordPress.org or this server’s configuration. If 
   you continue to have problems.
 * [http://wordpress.org/extend/plugins/landing-pages/](http://wordpress.org/extend/plugins/landing-pages/)
 * This was tested with a new installation and only with the landing page plugin
   active.
 * It doesn’t happen when the plugin is deactivated.

Viewing 15 replies - 1 through 15 (of 15 total)

 *  Thread Starter [atjackson45](https://wordpress.org/support/users/atjackson45/)
 * (@atjackson45)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397172)
 * This was tested with a new installation and only with the landing page plugin
   active.
 * It doesn’t happen when the plugin is deactivated.
 *  Plugin Author [Hudson Atwell](https://wordpress.org/support/users/adbox/)
 * (@adbox)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397353)
 * Hello Atjackson45
 * Cheers.
 * I just ran an plugins update test on a plugin while Landing Pages was installed
   and activated.
 * [http://screencast.com/t/5KZu36gkKq19](http://screencast.com/t/5KZu36gkKq19)
 * I was also able to update WordPress core to 3.5.1 shortly afterward.
 * I’m interested in your progress on this. Can you confirm if it happens on any
   of your other blogs? Also what version WordPress?
 * -H
 *  Thread Starter [atjackson45](https://wordpress.org/support/users/atjackson45/)
 * (@atjackson45)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397428)
 * Hey Hudson,
 * I am not sure why the issue is happening for me and not you, I have tried an 
   alternate clean install but I am still unable to have the same results as you
   have.
 * Here is a screencast. This shows what happens when I try to update a plugin and
   use buddypress menu items linking to the wordpress pages before and after installing
   landing pages.
 * [http://screencast.com/t/YMgk5hsmnAr](http://screencast.com/t/YMgk5hsmnAr)
 * Let me know if we can sync up.
 * Thanks
    Tara
 *  Thread Starter [atjackson45](https://wordpress.org/support/users/atjackson45/)
 * (@atjackson45)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397429)
 * Here is another screencast with another installation.
 * [http://screencast.com/t/ytItua9JVad](http://screencast.com/t/ytItua9JVad)
 *  Thread Starter [atjackson45](https://wordpress.org/support/users/atjackson45/)
 * (@atjackson45)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397460)
 * To answer your previous question, the WordPress version is 3.5.1
 * I want to release this to my members by Friday but I cannot if the issue still
   remains.
 * Could we set up some time to allow your developer to look at our site and see
   if they could debug the issue?
 * Thanks
    Tara
 *  Plugin Author [Hudson Atwell](https://wordpress.org/support/users/adbox/)
 * (@adbox)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397462)
 * Sure Tara, will you apply for advanced support here?
    It’s really busy over in
   my parts but I’ll take a look asap.
 * [http://plugins.inboundnow.com/advanced-support/](http://plugins.inboundnow.com/advanced-support/)
 *  Thread Starter [atjackson45](https://wordpress.org/support/users/atjackson45/)
 * (@atjackson45)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397464)
 * Awesome thanks, I filled out the support request.
 *  Thread Starter [atjackson45](https://wordpress.org/support/users/atjackson45/)
 * (@atjackson45)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397470)
 * Hey Hudson,
 * I have quite a few wordpress websites, so I decided to install the plugin on 
   another website to see if the issue was still occurring:
 * JacksonCantu
    [http://screencast.com/t/leqFM7pr3G](http://screencast.com/t/leqFM7pr3G)
 * The issue is still happening but it now displays the error:
 * An Unexpected HTTP error occurred during the API Request.
 *  Plugin Author [David Wells](https://wordpress.org/support/users/davidwells/)
 * (@davidwells)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397478)
 * Hey atjackson45,
 * I see what you mean. it looks like the it’s timing out when connected to the 
   wp plugin repo.
 * Solution 1:
    From: [http://wordpress.org/support/topic/an-unexpected-http-error-occurred-during-the-api-request-how-to-fix-it?replies=39](http://wordpress.org/support/topic/an-unexpected-http-error-occurred-during-the-api-request-how-to-fix-it?replies=39)
 * >  Edit file plugin-install.php
   >  in directory wp-admin/includes and find the 
   > timeout setting. It is by default set to 15. Increase to 60. $request = wp_remote_post(‘
   > [http://api.wordpress.org/plugins/info/1.0/&#8217](http://api.wordpress.org/plugins/info/1.0/&#8217);,
   > array( ‘timeout’ => 60, ‘body’ => array(‘action’ => $action, ‘request’ => serialize(
   > $args))) );
 * Possible solution 2:
    Install [http://wordpress.org/extend/plugins/hotfix/](http://wordpress.org/extend/plugins/hotfix/)
   and it fixes common wp bugs, including http timeouts.
 * I’ve tried to replicate what you show in the video on 3 different sites on localhost,
   and two different live servers and cannot replicate the issue.
 * Let me know if either of the two solutions don’t work and we will dive even deeper
   =)
 *  Thread Starter [atjackson45](https://wordpress.org/support/users/atjackson45/)
 * (@atjackson45)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397481)
 * Hey David,
 * Thank you for taking your time to help me debug this issue.
 * Things I Have Tried
 * I tried both solutions and neither solution worked.
 * I have tested the memory_limit raised it to 500M and saw that it was changed 
   in phpinfo().
 * I have deactivated all plugins and and return theme to wordpress default, then
   reactivated only the landing page plugin.
 * Installed the hotfix plugin
 * Changed the timeout setting to 60.
 * Similarities I Noticed
 * All of these websites are hosted on Hostgator. Could there be an issue with this?
 * Thanks for you time,
 * Tara
 *  Plugin Author [David Wells](https://wordpress.org/support/users/davidwells/)
 * (@davidwells)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397483)
 * Hmmm.
 * Yep it might be a host issue. Like they changed server file permissions on the
   past plugins or something.
 * Can you update the plugins when landing pages is not installed?
 * -David
 *  Thread Starter [atjackson45](https://wordpress.org/support/users/atjackson45/)
 * (@atjackson45)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397484)
 * Yes, the issue only happens with the landing page plugin is active.
 * – It will occasionally give me 404 pages on pages but after refreshing the page
   it will show.
    – I can’t update plugins.
 * These issues only happen when the plugin is active.
 * My conclusion is that it may have something to do with Hostgator since all of
   the website that I tested this plugin on are using hostgator and have the same
   issue.
 * I wonder if the plugin causes some flag for a security rule or memory_limit issue
   with host gator but I am not sure.
 * Thanks
    Tara
 *  [hinesfitchbros](https://wordpress.org/support/users/hinesfitchbros/)
 * (@hinesfitchbros)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397485)
 * i have the same problem. when i deactivate this plugin, i’m able to update other
   plugins. when it’s activated, i can’t update any plugins. i also use hostgator.
 *  Plugin Author [Hudson Atwell](https://wordpress.org/support/users/adbox/)
 * (@adbox)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397486)
 * Hey guys we found the fix and an update is in place on 1.0.3.9. Committing the
   new files in about 10 minutes.
 * Will you confirm if the issue is solved after updating?
 *  Thread Starter [atjackson45](https://wordpress.org/support/users/atjackson45/)
 * (@atjackson45)
 * [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397489)
 * Hudson it works!
 * Thank you for taking so much of your time to find a solution for hostgator.
 * All of the tickets I created have now been fixed with this fix.
 * The new plugin version is installed and working as expected and we appreciate
   it. 🙂

Viewing 15 replies - 1 through 15 (of 15 total)

The topic ‘Cannot Perform Plugin or WordPress Updates’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/landing-pages_88766e.svg)
 * [WordPress Landing Pages](https://wordpress.org/plugins/landing-pages/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/landing-pages/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/landing-pages/)
 * [Active Topics](https://wordpress.org/support/plugin/landing-pages/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/landing-pages/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/landing-pages/reviews/)

## Tags

 * [couldnt resolve host](https://wordpress.org/support/topic-tag/couldnt-resolve-host/)
 * [plugin update failed](https://wordpress.org/support/topic-tag/plugin-update-failed/)

 * 15 replies
 * 4 participants
 * Last reply from: [atjackson45](https://wordpress.org/support/users/atjackson45/)
 * Last activity: [13 years, 4 months ago](https://wordpress.org/support/topic/cannot-perform-plugin-or-wordpress-updates/#post-3397489)
 * Status: resolved