Title: Cannot Proceed Through Setup
Last modified: June 21, 2019

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# Cannot Proceed Through Setup

 *  Resolved [thepie](https://wordpress.org/support/users/thepie/)
 * (@thepie)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-proceed-through-setup/)
 * When clicking the “next” button the first page, the site just reloads and I cannot
   proceed further.
 * Also the Support feature on your website by Zendesk has a error when trying to
   submit a support request.

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [KNL](https://wordpress.org/support/users/knowdis/)
 * (@knowdis)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-proceed-through-setup/#post-11659938)
 * I had the exact same issue. Still do. I run two sites, one presented no problems
   at all, in the other setup won’t proceed beyond step one.
 * I emailed SSL Zen to ask for support (offering a large coffee) 12 days or so 
   ago, no reply.
 *  Thread Starter [thepie](https://wordpress.org/support/users/thepie/)
 * (@thepie)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-proceed-through-setup/#post-11661745)
 * Ya this is a big issue. Completely breaks the plugin and I don’t see any support
   from them. What email address did you send mail too [@knowdis](https://wordpress.org/support/users/knowdis/)?
 *  Plugin Author [SSL Zen – Free SSL/HTTPS](https://wordpress.org/support/users/sslzen/)
 * (@sslzen)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-proceed-through-setup/#post-11676851)
 * Hey [@thepie](https://wordpress.org/support/users/thepie/),
 * I am so sorry you are stuck at step 1. May I know which hosting provider are 
   you currently using?
    I am fixing the support button on our website, thanks for
   bringing it to our notice.
 *  Plugin Author [SSL Zen – Free SSL/HTTPS](https://wordpress.org/support/users/sslzen/)
 * (@sslzen)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-proceed-through-setup/#post-11676898)
 * Hello [@knowdis](https://wordpress.org/support/users/knowdis/)
 * You can use this link if you want premium support – bmc.xyz/l/sslzen
 *  [KNL](https://wordpress.org/support/users/knowdis/)
 * (@knowdis)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-proceed-through-setup/#post-11677507)
 * Hi Sagar,
 * Thanks for getting back to me. Us. I went with a different certificate after 
   noticing that your plugin requires cPanel which my hosting service doesn’t provide.
   Still, I got it to work on one site 😉
 * Rgds Louis
 *  Plugin Author [SSL Zen – Free SSL/HTTPS](https://wordpress.org/support/users/sslzen/)
 * (@sslzen)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-proceed-through-setup/#post-11679852)
 * Hello [@thepie](https://wordpress.org/support/users/thepie/)
 * It seems like you are not on a cPanel hosting. Please read the installation instructions,
   we currently only support cPanel based hosting providers.
 *  Thread Starter [thepie](https://wordpress.org/support/users/thepie/)
 * (@thepie)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-proceed-through-setup/#post-11680081)
 * Hello [@sslzen](https://wordpress.org/support/users/sslzen/)
 * I am using my own custom provider which is not cPanel based. It is running IIS
   as the web server. Are you saying your plugin won’t work with this?
 *  [Sagar Patil](https://wordpress.org/support/users/sagarpatil86/)
 * (@sagarpatil86)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-proceed-through-setup/#post-11716513)
 * [@thepie](https://wordpress.org/support/users/thepie/) Yes. SSL Zen only works
   with cPanel as of now.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Cannot Proceed Through Setup’ is closed to new replies.

 * ![](https://ps.w.org/ssl-zen/assets/icon.svg?rev=2252754)
 * [SSL Zen — SSL Certificate Installer & HTTPS Redirects](https://wordpress.org/plugins/ssl-zen/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ssl-zen/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ssl-zen/)
 * [Active Topics](https://wordpress.org/support/plugin/ssl-zen/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ssl-zen/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ssl-zen/reviews/)

 * 8 replies
 * 4 participants
 * Last reply from: [Sagar Patil](https://wordpress.org/support/users/sagarpatil86/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/cannot-proceed-through-setup/#post-11716513)
 * Status: resolved