Title: Cannot process payment Last modified: June 29, 2023 --- # Cannot process payment * Resolved [GeekCorner](https://wordpress.org/support/users/geekcornerwporg/) * (@geekcornerwporg) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-process-payment/) * Hello everyone. * I’m running into an issue where the orders aren’t getting sent to the gateway. * Here are the relevant logs: * ```wp-block-code 2023-06-29T15:02:18+00:00 CRITICAL Uncaught Error: Call to a member function getId() on null in /home/redacted/public_html/wp-content/plugins/zahls-ch-payment-gateway/woo-zahls-gateway.php:258Stack trace: 0 /home/redacted/public_html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1050): WC_Zahls_Gateway->process_payment() 1 /home/redacted/public_html/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1279): WC_Checkout->process_order_payment() 2 /home/redacted/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(507): WC_Checkout->process_checkout() 3 /home/redacted/public_html/wp-includes/class-wp-hook.php(308): WC_AJAX::checkout() 4 /home/redacted/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() 5 /home/redacted/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() 6 /home/redacted/public_html/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(96): do_action() 7 /home/redacted/public_html/wp-includes/class-wp-hook.php(308): WC_AJAX::do_wc_ajax() 8 /home/redacted/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() 9 /home/redacted/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() 10 /home/redacted/public_html/wp-includes/template-loader.php(13): do_action() 11 /home/redacted/public_html/wp-blog-header.php(19): require_once('/home/redacted/…') 12 /home/redacted/public_html/index.php(17): require('/home/redacted/…') 13 {main} thrown dans /home/redacted/public_html/wp-content/plugins/zahls-ch-payment-gateway/woo-zahls-gateway.php à la ligne 258 ``` * Can you help me please? * Have a nice day Viewing 6 replies - 1 through 6 (of 6 total) * Moderator [Steven Stern (sterndata)](https://wordpress.org/support/users/sterndata/) * (@sterndata) * Volunteer Forum Moderator * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-process-payment/#post-16858051) * [@ivanlouis](https://wordpress.org/support/users/ivanlouis/) “We would have to check your installation. ” Just a reminder that you may not ask for a login to a user’s site. 🙂 * Thread Starter [GeekCorner](https://wordpress.org/support/users/geekcornerwporg/) * (@geekcornerwporg) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-process-payment/#post-16859129) * [@ivanlouis](https://wordpress.org/support/users/ivanlouis/) What informations do you exactly need? WordPress version, or maybe WooCommerce version? * Thread Starter [GeekCorner](https://wordpress.org/support/users/geekcornerwporg/) * (@geekcornerwporg) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-process-payment/#post-16859496) * Edit: Seems there is a [similar issue](https://wordpress.org/support/topic/critical-uncaught-error-call-to-a-member-function-getid-on-null/). Since it is marked as resolved, do you know how was the issue solved? * Plugin Author [Ivan Louis](https://wordpress.org/support/users/ivanlouis/) * (@ivanlouis) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-process-payment/#post-16859502) * Yes, the other case had plugins installed which interfered with our plugin. That’s why I ask you to get in touch with [support@zahls.ch](https://wordpress.org/support/topic/cannot-process-payment/support@zahls.ch?output_format=md) because it is probably an individual problem in your installation. * Thread Starter [GeekCorner](https://wordpress.org/support/users/geekcornerwporg/) * (@geekcornerwporg) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-process-payment/#post-16877341) * Thank you, I’ll send an email soon. (Since the issue is not solved, I removed the “solved” mark. I plan to follow up on this thread if I manage to resolve the issue) * Thread Starter [GeekCorner](https://wordpress.org/support/users/geekcornerwporg/) * (@geekcornerwporg) * [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-process-payment/#post-16877576) * After emailing through the provided email, everything works fine. According to [@ivanlouis](https://wordpress.org/support/users/ivanlouis/), I picked up the wrong model. * Thanks for everything Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Cannot process payment’ is closed to new replies. * ![](https://ps.w.org/zahls-ch-payment-gateway/assets/icon-256x256.gif?rev=2661443) * [zahls.ch Credit Cards, PostFinance and TWINT for WooCommerce](https://wordpress.org/plugins/zahls-ch-payment-gateway/) * [Support Threads](https://wordpress.org/support/plugin/zahls-ch-payment-gateway/) * [Active Topics](https://wordpress.org/support/plugin/zahls-ch-payment-gateway/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/zahls-ch-payment-gateway/unresolved/) * [Reviews](https://wordpress.org/support/plugin/zahls-ch-payment-gateway/reviews/) * 7 replies * 3 participants * Last reply from: [GeekCorner](https://wordpress.org/support/users/geekcornerwporg/) * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/cannot-process-payment/#post-16877576) * Status: resolved