Title: Cannot re-install theme
Last modified: February 19, 2021

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# Cannot re-install theme

 *  [mechx1](https://wordpress.org/support/users/mechx1/)
 * (@mechx1)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/cannot-re-install-theme/)
 * WordPress V 5.6.1
    PHP (5.6.40) Themify Ultra Firefox and Chrome, latest versions.
 * I am trying to re-install the theme to correct some issues with the PageBuilder.
   I go to Appearance->Themes->Add New, then browse for upload. Click the install
   button and I see:
 * Installing theme from uploaded file: themify-ultra.zip
 * Unpacking the package…
 * Installing the theme…
 * Destination folder already exists. /home/(removed)/public_html/wp-content/themes/
   themify-ultra/
 * According to documentation I should see a line that says “This theme is already
   installed”, then some details about the installed theme, and a button that says“
   Replace current with uploaded”, none of which I am seeing

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/cannot-re-install-theme/#post-14076613)
 * Since that is a commercial theme, we ask that you please go to their official
   support channel, so you can get support from the people who know it best: [https://themify.me/forum/forum-category/theme-support/ultra](https://themify.me/forum/forum-category/theme-support/ultra)
 * Forum volunteers are not given access to commercial products, so they would not
   know why it is not working properly. Other community members who may have faced
   your issue might be able to help you but your best bet is your product’s developer.
   Keep in mind we encourage you to use the official support venues, as it allows
   the developers to be aware of issues with their code and gives back to the community
   in a more robust way.
 *  Thread Starter [mechx1](https://wordpress.org/support/users/mechx1/)
 * (@mechx1)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/cannot-re-install-theme/#post-14076685)
 * James Huff, thank you for your very timely reply, very much appreciated. I have
   been in touch with Themify support on this matter, and I am working with them
   on the issue. I posted here because it appears to me that the WordPress update/
   re-install script malfunctioned when it discovered that a directory already existed
   for the theme. I should have been given an opportunity to replace the theme with
   the version I had uploaded, and was not.
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/cannot-re-install-theme/#post-14076699)
 * WordPress is operating correctly in this instance, it will not replace an existing
   directory.
 * The question is more why did the theme break in the first place, which only the
   theme’s developers can answer.
 *  Thread Starter [mechx1](https://wordpress.org/support/users/mechx1/)
 * (@mechx1)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/cannot-re-install-theme/#post-14077825)
 * I have included instructions for re-installing a theme, which includes a screenshot
   of WordPress performing the function. This is WordPress working properly. I am
   seeing only down to the line that says the theme already exists. I cannot see
   how the composition of the zip file could possibly influence the PHP process:
 * [https://themify.me/docs/upgrading#reinstall](https://themify.me/docs/upgrading#reinstall)
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/cannot-re-install-theme/#post-14078859)
 * You’ll need to access your server via SFTP or FTP, or a file manager in your 
   hosting account’s control panel (consult your hosting provider’s documentation
   for specifics on these), navigate to /wp-content/themes/ and delete your Themify
   theme’s directory there.
 * Once that’s done, you’ll be able to reinstall it normally from Themes > Add New
   in your site’s Dashboard.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot re-install theme’ is closed to new replies.

## Tags

 * [re-install](https://wordpress.org/support/topic-tag/re-install/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/cannot-re-install-theme/#post-14078859)
 * Status: not resolved

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