Title: cannot refund Last modified: September 29, 2024 --- # cannot refund * [paul2020paul](https://wordpress.org/support/users/paul2020paul/) * (@paul2020paul) * [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-refund/) * i think the positive comments are fake. not only hard to use. you need to buy extra credits to get WPML work (i spend US$500 and cannot refund), worst thing is cannot work. they use AI for customer service and you can hardly contact them.( Try search WPML refund on internet and you will find hard to find any info on WPML refund. Viewing 2 replies - 1 through 2 (of 2 total) * Thread Starter [paul2020paul](https://wordpress.org/support/users/paul2020paul/) * (@paul2020paul) * [1 year, 7 months ago](https://wordpress.org/support/topic/cannot-refund/#post-18048495) * after few days of uninstall, unlike other plugin ,WPML leaves loose ends, i need to fix it. * but still no technical contact me. only receive long winded massage from CEO saying why they provide technical from AI and why cannot refund the translation credits. * my advice. SO regret to try translate my site with WPML , which is inreversible. * [Alejandro J. Sanchez P.](https://wordpress.org/support/users/elpanda13gmailcom/) * (@elpanda13gmailcom) * [1 year, 7 months ago](https://wordpress.org/support/topic/cannot-refund/#post-18051119) * Hello Paul, I’m the person that sent you the mail (I’m not the CEO by the way, I’m the Deputy Support Manager). I’m afraid you misunderstood the reason we sent you the mail. It was not meant to only explain what you had mentioned in these 2 comments above but to actually find a way to help you! I explained why we normally didn’t refund credits and how the support wizard works, sure, but I also wrote that i wanted to understand what happened so i could offer you the help you needed and sort this problem out. * You never finished our support wizard which is meant to gather the important things needed _before_ you reach our support. If you had continued to the end of the wizard, you would’ve reached a live chat or a forum ticket with a HUMAN supporter who would have had most if not all the information needed to help you solve your problem faster. If the wizard wasn’t intuitive enough to let you know what was going on, then we’d love to know about it so we can improve it. * I’m also a “technical” as you call it, by the way so i can definitely help you myself sort all these problems out (including the credits issue). You can reply to the mail I sent you and we can continue there, if you wish, as an exception( instead of opening a support ticket/chat). * Regards, * Alejandro Sanchez. Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘cannot refund’ is closed to new replies. * ![](https://ps.w.org/woocommerce-multilingual/assets/icon-256x256.png?rev=2937122) * [WPML Multilingual & Multicurrency for WooCommerce](https://wordpress.org/plugins/woocommerce-multilingual/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-multilingual/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-multilingual/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-multilingual/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-multilingual/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-multilingual/reviews/) * 2 replies * 2 participants * Last reply from: [Alejandro J. Sanchez P.](https://wordpress.org/support/users/elpanda13gmailcom/) * Last activity: [1 year, 7 months ago](https://wordpress.org/support/topic/cannot-refund/#post-18051119)