Title: Cannot release locked IPs
Last modified: March 12, 2023

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# Cannot release locked IPs

 *  Resolved [michaelpersch](https://wordpress.org/support/users/michaelpersch/)
 * (@michaelpersch)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/cannot-release-locked-ips/)
 * Hello, when someone tries to login with wrong credentials too many times he gets
   the message that he is locked out. But I cannot find the element in the settings
   where I can release the IP?
 * In the mail I receive there is the text ,,Aussperrungen können unter dem Abschnitt„
   Aktive Aussperrungen“ der Einstellungsseite freigegeben werden.”
 * But I cannot find such an option where it should be?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [nlpro](https://wordpress.org/support/users/nlpro/)
 * (@nlpro)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/cannot-release-locked-ips/#post-16552318)
 * Hi [@michaelpersch](https://wordpress.org/support/users/michaelpersch/),
 * Translated in English the text is:
 * > Release lockouts from the Active Lockouts section of the settings page.
 * This is still a reference to a former sidebar widget on the Settings page which
   no longer exists. So no wonder you can’t find it 😉
 * The text should be changed (by iThemes) to something like:
 * > Release lockouts from the Active Lockouts card on the Dashboard page.
 * +++++ To prevent any confusion, I’m not iThemes +++++
    -  This reply was modified 3 years, 2 months ago by [nlpro](https://wordpress.org/support/users/nlpro/).
 *  Plugin Support [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * (@shanedelierrr)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/cannot-release-locked-ips/#post-16553079)
 * Hi [@michaelpersch](https://wordpress.org/support/users/michaelpersch/), thanks
   for reaching out! As mentioned by nlpro, you can release the lockout from the
   Active Lockouts card in the iTSec Dashboard. You can check these articles for
   more information:
   – [How Do I Release Lockouts?](https://help.ithemes.com/hc/en-us/articles/202790250-How-Do-I-Release-Lockouts-)–
   [How to Release iThemes Security Pro Lockouts ](https://ithemes.com/blog/ithemes-security-pro-lockouts-guide/#:~:text=How%20to%20Release%20iThemes%20Security%20Pro%20Lockouts)
   Also, the Active Lockouts are temporary and, by default, last for 15 mins (you
   can configure this in iTSec **Global Settings**). After that, iTSec will remove
   the lockout from the Active Lockouts card and will automatically release the 
   lockout.We’ll also update the text referencing the old settings page on the Lockouts
   notification.I hope this helps!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot release locked IPs’ is closed to new replies.

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 * 2 replies
 * 3 participants
 * Last reply from: [chandelierrr](https://wordpress.org/support/users/shanedelierrr/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/cannot-release-locked-ips/#post-16553079)
 * Status: resolved