Title: Cannot remove the plugin
Last modified: August 6, 2020

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# Cannot remove the plugin

 *  Resolved [Fritsje](https://wordpress.org/support/users/fritsje/)
 * (@fritsje)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/cannot-remove-the-plugin-4/)
 * Hi,
 * A while ago I installed the plugin as my hosting provider announced support for
   REDIS object cache. I installed it, enabled it, it was working fine but I could
   not see any performance-gain with tests.
    I kept it enabled for some months, 
   then disabled it but kept updating it ‘just in case’. Then decided to do a cleanup
   of unnecessary plugins and decided REDIS plugin needed to go too.
 * So I went to settings, disabled the Object cache, then to my list of plugin and
   clicked ‘Disable’ plugin – all fine. Then I clicked ‘Delete plugin’ and here 
   is where the problems start:
 * It won’t delete. I click the link to delete the plugin, then the server seems
   to be working on it, then nothing. It just stays as a disabled plugin in my plugin
   list.
    It also does not matter if I keep the necessary code in my wp-config file
   or not.
 * So I searched online and found “you’ll need to make sure to delete the object-
   cache.php file in the wp-content/ directory.” (as per this post: [https://wordpress.org/support/topic/wp-redis-is-corrupting-my-site-how-can-i-delete-it/](https://wordpress.org/support/topic/wp-redis-is-corrupting-my-site-how-can-i-delete-it/))
   but I do not have such a file in my wp-content directory.
 * So I decided to do what one does when faced with a difficult problem: I used 
   force. I manually deleted the redis plugin directory using FTP. The result is
   that I cannot use the back-end of WP anymore, it gives a white screen of death.
   
   When I put the redis plugin folder back (yes, I made sure to back it up) into
   the plugins-folder the WP backend comes back to life. But I still have a disabled
   REDIS-plugin I cannot get rid of.
 * Any help would be greatly appreciated.
    -  This topic was modified 5 years, 10 months ago by [Fritsje](https://wordpress.org/support/users/fritsje/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Till Krüss](https://wordpress.org/support/users/tillkruess/)
 * (@tillkruess)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/cannot-remove-the-plugin-4/#post-13218274)
 * Hi [@fritsje](https://wordpress.org/support/users/fritsje/),
 * sorry you’re having issues.
 * If you’re not seeing performance gains from enabling Redis, then your Redis Server
   is misconfigured, or you’re not taking the performance measurements properly,
   or WordPress isn’t actually using Redis.
 * Anyhow, you **MUST delete** the `/wp-content/object-cache.php` file first, when
   deleting `/wp-content/plugins/redis-cache` via (S)FTP.
 * If you’re certain that you don’t have a `/wp-content/object-cache.php` file, 
   then please post your error log to see what’s breaking when you deleted the plugin
   by hand.
 *  Thread Starter [Fritsje](https://wordpress.org/support/users/fritsje/)
 * (@fritsje)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/cannot-remove-the-plugin-4/#post-13241455)
 * Thanks for your quick reply.
 * > If you’re not seeing performance gains from enabling Redis, then your Redis
   > Server is misconfigured, or you’re not taking the performance measurements 
   > properly, or WordPress isn’t actually using Redis.
 * Or all of the above, including me not being smart enough to understand how it(
   cache) works (I would fit into the category described in the ‘Read this before
   your post’-group, the ones that should talk to a developer).
 * But anyway; I was all setup to remove the plugin directory using FTP, to get 
   a white screen of death on WP backend, and getting the error-log info from my
   server.
 * So I updated WP first this morning to the latest version, to be sure to not have
   any errors from that.
    And then I removed the plugin folder using FTP, and went
   to my WP dashboard… and all seems to be fine.
 * I am not sure what is now causing it to be working without error (indeed: no 
   errors in my log), but my guess is it has to do with the WP update I did, because
   I do not know what else to pin it to. I created the problem multiple times before
   posting the TS here, and now I cannot recreate it, unfortunately.
 * I thank you however for your offered support and I will mark this issue as ‘resolved’.
 * Kind regards,
 * Frits

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot remove the plugin’ is closed to new replies.

 * ![](https://ps.w.org/redis-cache/assets/icon-256x256.gif?rev=2568513)
 * [Redis Object Cache](https://wordpress.org/plugins/redis-cache/)
 * [Support Threads](https://wordpress.org/support/plugin/redis-cache/)
 * [Active Topics](https://wordpress.org/support/plugin/redis-cache/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/redis-cache/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/redis-cache/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Fritsje](https://wordpress.org/support/users/fritsje/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/cannot-remove-the-plugin-4/#post-13241455)
 * Status: resolved