Title: Cannot remove, update or deactivate
Last modified: July 25, 2019

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# Cannot remove, update or deactivate

 *  Resolved [startumproject](https://wordpress.org/support/users/startumproject/)
 * (@startumproject)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-remove-update-or-deactivate/)
 * This plugin is causing conflicts with other plugins on the site and I’m looking
   to remove it. However, if I try to remove it, deactivate or update, it throws
   me to a white screen with the following message:
 * The site is experiencing technical difficulties. Please check your site admin
   email inbox for instructions.
 * Please can you advise how to solve this.
 * Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-remove-update-or-deactivate%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * (@bcrodua)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-remove-update-or-deactivate/#post-11765900)
 * Hi,
 * It is possible that the connection is being timed out causing the update/install
   to fail partway. Please check with your host if this is the case.
 * However, if you wish to remove the plugin, you can remove the ‘updraftplus’ folder
   via FTP from the ‘wp-content/plugins/’ directory.
 * Or if you want to update, then manually upload the plugin via FTP. Download a
   fresh copy of the plugin, unzip and upload to ‘wp-content/plugins’ so it becomes‘
   wp-content/plugins/updraftplus’.
 * After uploading the files, you can then activate UpdraftPlus.com from your WordPress
   dashboard.
 * Kind Regards,
    Bryle

Viewing 1 replies (of 1 total)

The topic ‘Cannot remove, update or deactivate’ is closed to new replies.

 * ![](https://ps.w.org/updraftplus/assets/icon-256x256.jpg?rev=1686200)
 * [UpdraftPlus: WP Backup & Migration Plugin](https://wordpress.org/plugins/updraftplus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/updraftplus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/updraftplus/)
 * [Active Topics](https://wordpress.org/support/plugin/updraftplus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/updraftplus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/updraftplus/reviews/)

## Tags

 * [error message](https://wordpress.org/support/topic-tag/error-message/)

 * 1 reply
 * 2 participants
 * Last reply from: [bcrodua](https://wordpress.org/support/users/bcrodua/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-remove-update-or-deactivate/#post-11765900)
 * Status: resolved