Title: Cannot reset users passwords Last modified: September 15, 2024 --- # Cannot reset users passwords * Resolved [Sharonq](https://wordpress.org/support/users/sharonq/) * (@sharonq) * [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-reset-users-passwords/) * One of my users attempted to reset their password and could not so I went into the dashboard and did a password reset for them and got this error in my log ( and no password reset email was sent). * [11-Sep-2024 02:42:25 UTC] PHP Fatal error: Uncaught Error: Call to undefined function spbc_get_admin_email() in /home/rtarxdpw/csp.superpupcalendar.ca/wp- content/plugins/security-malware-firewall/security-malware-firewall.php:1496 Stack trace: 0 [internal function]: spbc_send_daily_report() 1 /home/rtarxdpw/ csp.superpupcalendar.ca/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/ Common/Cron.php(121): call_user_func() 2 /home/rtarxdpw/csp.superpupcalendar. ca/wp-content/plugins/security-malware-firewall/lib/CleantalkSP/Common/Cron.php( 54): CleantalkSP\Common\Cron->runTasks() 3 /home/rtarxdpw/csp.superpupcalendar. ca/wp-content/plugins/security-malware-firewall/security-malware-firewall.php( 361): CleantalkSP\Common\Cron->execute() 4 /home/rtarxdpw/csp.superpupcalendar. ca/wp-settings.php(522): include_once(‘/home/rtarxdpw/…’) 5 /home/rtarxdpw/csp. superpupcalendar.ca/wp-config.php(102): require_once(‘/home/rtarxdpw/…’) 6 /home/ rtarxdpw/csp.superpupcalendar.ca/wp-load.php(50): require_once(‘/home/rtarxdpw/…’) 7 /home/rtarxdpw/csp.superpupcalendar.ca/wp-admin/admin-ajax.php(22): require_once(‘/ home/rtarxdpw/…’) 8 {main}I disabled ClearnTalk Security and was successful at doing the reset as shown by the email log.[CSP Green Capes Dog Guide Calendar] Password Reset (usesr email) September 15, 2024 2:00 pmHow do I get the pw reset to work with Clean Talk enabled? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-reset-users-passwords%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [SergeM](https://wordpress.org/support/users/serge00/) * (@serge00) * [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-reset-users-passwords/#post-18015670) * Hello [@sharonq](https://wordpress.org/support/users/sharonq/), * We need more details of the issue. Do you use a standard password reset feature of WordPress? Which is located here “YOUR_WEBSITE_NAME/wp-admin/users.php”. * I just did a random password reset of a test user while the Security Plugin is enabled, and I see no errors. * Do you use any other plugins to manage your users and reset their passwords? * Also, these details will help too: 1. Your PHP version 2. Your CMS version (also, is it MultiSite or Single) 3. The link to the cache solutions if you use any * Waiting for your reply. * Thread Starter [Sharonq](https://wordpress.org/support/users/sharonq/) * (@sharonq) * [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-reset-users-passwords/#post-18015769) * ```wp-block-code Thanks for checking in so quickly. The plugin is disabled on my site at the moment - how were you able to turn it on remotely?Single WordPress 6.6.2 with DIVI themethe only thing I did to fix the problem was disable Cleantalk - it is still disabledNot sure what you mean by Cache Solutions - - I am using Select LiteSpeed Cache LiteSpeed CacheVersion 6.5.0.2 | By LiteSpeed Technologies ``` * ![](https://wordpress.org/d56700d5-7d58-46dd-8399-b97e457ca0a2) * Anything else that would help? Should I turn it back on? [https://tinypic.host/image/Cleantalk.2vUxt2](https://tinypic.host/image/Cleantalk.2vUxt2) * Picture of PHP status etc – not sure how to post it here * ![](https://tinypic.host/image/Cleantalk.2vUxt2) - This reply was modified 1 year, 8 months ago by [Sharonq](https://wordpress.org/support/users/sharonq/). * Plugin Support [dimitrycleantalk](https://wordpress.org/support/users/dimitrycleantalk/) * (@dimitrycleantalk) * [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-reset-users-passwords/#post-18015826) * Hello [@sharonq](https://wordpress.org/support/users/sharonq/), * I’ve asked our developers and most likely, this was a one-time problem, possibly related to cron starting at the time the plugin file was overwritten during the update. Please, activate the plugin and recheck this issue. * If the issue persists, please contact us via our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open) * Thank you. * Thread Starter [Sharonq](https://wordpress.org/support/users/sharonq/) * (@sharonq) * [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-reset-users-passwords/#post-18015841) * Will do – thank you – appreciate how fast you responded. * [SergeM](https://wordpress.org/support/users/serge00/) * (@serge00) * [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-reset-users-passwords/#post-18015896) * No problem! * Inform us any day. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Cannot reset users passwords’ is closed to new replies. * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712) * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/) * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq) * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/) * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/) * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/) * 5 replies * 3 participants * Last reply from: [SergeM](https://wordpress.org/support/users/serge00/) * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/cannot-reset-users-passwords/#post-18015896) * Status: resolved