Title: Cannot restore
Last modified: April 24, 2017

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# Cannot restore

 *  Resolved [cowtowncreative](https://wordpress.org/support/users/cowtowncreative/)
 * (@cowtowncreative)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-restore-2/)
 * I have a full backup of my website in DropBox. My website crashed and had to 
   be deleted in full. I’ve reinstalled WordPress and the Backup/Restore plugin,
   and connected my account. I can’t see any backups though and have no idea how
   to pull from the folder where my backup lives on DropBox. How do I go about doing
   a full restore now??

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [helena46](https://wordpress.org/support/users/helena46/)
 * (@helena46)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-restore-2/#post-9064433)
 * Hello,
 * we would be glad to help you to restore your website, but it could require some
   additional information that is not preferable to post in open forum due to security
   reasons.
 * Please email our support team at support[@)wpadm.com
 * Backup & Restore Dropbox Support Team
 *  Plugin Author [helena46](https://wordpress.org/support/users/helena46/)
 * (@helena46)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-restore-2/#post-9078145)
 * Dear [@cowtowncreative](https://wordpress.org/support/users/cowtowncreative/),
 * during the WordPress website reinstall you gave your website a little bit different
   name. That caused the problem that your backup was not found by the plugin. Originally
   your backup was oriented on the website that you had before. After the website
   name was changed into the one for which you made the backup, the backup appeared
   in Dropbox Full Backup plugin list.
 * Backup & Restore Dropbox Support Team

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Cannot restore’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/dropbox-backup_daecfb.svg)
 * [Backup & Restore Dropbox](https://wordpress.org/plugins/dropbox-backup/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/dropbox-backup/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/dropbox-backup/)
 * [Active Topics](https://wordpress.org/support/plugin/dropbox-backup/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/dropbox-backup/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/dropbox-backup/reviews/)

## Tags

 * [backup page](https://wordpress.org/support/topic-tag/backup-page/)
 * [backup site database](https://wordpress.org/support/topic-tag/backup-site-database/)
 * [backup site files](https://wordpress.org/support/topic-tag/backup-site-files/)
 * [backup website](https://wordpress.org/support/topic-tag/backup-website/)
 * [Dropbox-Restore](https://wordpress.org/support/topic-tag/dropbox-restore/)
 * [make backup](https://wordpress.org/support/topic-tag/make-backup/)
 * [move webpage to another hosting](https://wordpress.org/support/topic-tag/move-webpage-to-another-hosting/)
 * [restore content](https://wordpress.org/support/topic-tag/restore-content/)
 * [restore page](https://wordpress.org/support/topic-tag/restore-page/)
 * [restore website](https://wordpress.org/support/topic-tag/restore-website/)

 * 2 replies
 * 2 participants
 * Last reply from: [helena46](https://wordpress.org/support/users/helena46/)
 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/cannot-restore-2/#post-9078145)
 * Status: resolved