Title: Cannot restore website
Last modified: December 1, 2019

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# Cannot restore website

 *  Resolved [pbchambers26](https://wordpress.org/support/users/pbchambers26/)
 * (@pbchambers26)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/cannot-restore-website/)
 * My webiste went down and I tried to restore it with Vivid plugin using vivid 
   backups which I uploaded to the site. Half way through it came up with “undefined
   error” then tells me that an [error]backup failed error unknown.
 * What can I do?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [nicholas2019](https://wordpress.org/support/users/nicholas2019/)
 * (@nicholas2019)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/cannot-restore-website/#post-12194650)
 * Hi,
 * We would be happy to help if you could provide us with the download link of your
   backup via support mail (support[a]wpvivid.com). We will check and try to troubleshoot
   the issue.
 * Regards.
 *  Plugin Support [nicholas2019](https://wordpress.org/support/users/nicholas2019/)
 * (@nicholas2019)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/cannot-restore-website/#post-12218439)
 * Hi,
 * As we haven’t heard back from you, I’m going to mark it as resolved. If you have
   any other problems, please feel free to contact us.
 * Regards.
 *  Thread Starter [pbchambers26](https://wordpress.org/support/users/pbchambers26/)
 * (@pbchambers26)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/cannot-restore-website/#post-12218850)
 * You actually answered the problem, since I had changed PHP versions since the
   backup

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot restore website’ is closed to new replies.

 * ![](https://ps.w.org/wpvivid-backuprestore/assets/icon-256x256.png?rev=2899202)
 * [WPvivid — Backup, Migration & Staging](https://wordpress.org/plugins/wpvivid-backuprestore/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wpvivid-backuprestore/#faq)
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## Tags

 * [restore error](https://wordpress.org/support/topic-tag/restore-error/)

 * 3 replies
 * 2 participants
 * Last reply from: [pbchambers26](https://wordpress.org/support/users/pbchambers26/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/cannot-restore-website/#post-12218850)
 * Status: resolved