Title: Cannot run iThemes Security
Last modified: July 21, 2021

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# Cannot run iThemes Security

 *  [gersiu8](https://wordpress.org/support/users/gersiu8/)
 * (@gersiu8)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/cannot-run-ithemes-security/)
 * Hello,
 * Today I tried to install Ithemes Security for first time to make my website https.
   Unfortunately after install and turning on the plugin errors appears:
 * “`Cannot run iThemes Security. Error encountered during setup. Please try deactivating
   and reactivating iThemes Security. Contact support if the error persists.
 * Unknown character set: ‘oT8UhhyE6S’
    Unknown character set: ‘oT8UhhyE6S’ Unknown
   character set: ‘oT8UhhyE6S’ Unknown character set: ‘oT8UhhyE6S’ Unknown character
   set: ‘oT8UhhyE6S’ Unknown character set: ‘oT8UhhyE6S’ Unknown character set: ‘
   oT8UhhyE6S’ Unknown character set: ‘oT8UhhyE6S’ Unknown character set: ‘oT8UhhyE6S’
   Unknown character set: ‘oT8UhhyE6S’ The itsec_logs table is not installed. The
   itsec_lockouts table is not installed. The itsec_temp table is not installed.
   The itsec_distributed_storage table is not installed. The itsec_geolocation_cache
   table is not installed. The itsec_fingerprints table is not installed. The itsec_opaque_tokens
   table is not installed. The itsec_user_groups table is not installed. The itsec_mutexes
   table is not installed. The itsec_bans table is not installed.`”
 * Unfortunately I dont have any idea how to solve this issue.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-run-ithemes-security%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

The topic ‘Cannot run iThemes Security’ is closed to new replies.

 * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351)
 * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/)
 * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [gersiu8](https://wordpress.org/support/users/gersiu8/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/cannot-run-ithemes-security/)
 * Status: not resolved