Title: Cannot Save Changes to Replies
Last modified: November 20, 2018

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# Cannot Save Changes to Replies

 *  Resolved [ajaxthemestudios](https://wordpress.org/support/users/ajaxthemestudios/)
 * (@ajaxthemestudios)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/cannot-save-changes-to-replies/)
 * Hi
 * I discovered that when I attempt to edit a ticket reply, I could not save the
   changes. The save changes button get stuck on “saving…” and just hanged there.
   If I referesh the page eventually, the page is not saved.
    I disabled all plugins
   and tested again but the same problem persist. Any idea what may be causing this.
   The plugin meets my need but this is a major issue if you can only create replies
   but not edit.
 * Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [nigel01](https://wordpress.org/support/users/nigel01/)
 * (@nigel01)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/cannot-save-changes-to-replies/#post-10899021)
 * Hi:
 * Can you take a look at your browser console to see if there are any Javascript
   error messages?
 * Also, if you have already deactivated your plugins, try switching your theme 
   to the basic WP 2015/16/17 theme and see if that helps.
 * Thanks.
 *  Thread Starter [ajaxthemestudios](https://wordpress.org/support/users/ajaxthemestudios/)
 * (@ajaxthemestudios)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/cannot-save-changes-to-replies/#post-10902272)
 * Hi
 * When I clicked the save button, this error shows up in the browser console:
 * `Failed to load resource: the server responded with a status of 404 (Not Found)/
   wp-admin/admin-ajax.php:1`
 * What does it mean and please what can I do?
 * Regards
 *  [nigel01](https://wordpress.org/support/users/nigel01/)
 * (@nigel01)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/cannot-save-changes-to-replies/#post-10902351)
 * Hi:
 * It looks like a general ajax error on the server. Since it looks like its not
   finding something, one thing you can try is to delete the plugin completely and
   reinstall it. Maybe a file was accidentally removed or something.
 * Or, if you have a firewall or security plugin on the site or you are using security
   with something like Cloudlfare or modsecurity, one of them could be accidentally
   configured to be blocking something essential related to ajax.
 * Thanks.
 *  [nigel01](https://wordpress.org/support/users/nigel01/)
 * (@nigel01)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/cannot-save-changes-to-replies/#post-10932071)
 * Hi:
 * Since we haven’t had an update on this ticket in a while we’re going to go ahead
   and close the thread. If you need anything else please let us know by opening
   a new thread.
 * Thanks very much!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot Save Changes to Replies’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [nigel01](https://wordpress.org/support/users/nigel01/)
 * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/cannot-save-changes-to-replies/#post-10932071)
 * Status: resolved