Title: Cannot save server settings Last modified: April 15, 2020 --- # Cannot save server settings * [ruig](https://wordpress.org/support/users/ruig/) * (@ruig) * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-server-settings/) * I have sucessfuly installed BBB but when I try to use this plugin with the secret it does not save the settings and returns the bizarre error: Warning: SimpleXMLElement:: __construct(): Entity: line 6: parser error : Opening and ending tag mismatch: hr line 5 and body in /var/home/ruig/public_html/cms/wp-content/plugins/bigbluebutton/ includes/class-bigbluebutton-api.php on line 379 * Warning: SimpleXMLElement::__construct(): in /var/home/ruig/public_html/ cms/wp-content/plugins/bigbluebutton/includes/class-bigbluebutton-api.php on line 379 * Warning: SimpleXMLElement::__construct(): ^ in /var/home/ruig/public_html/cms/ wp-content/plugins/bigbluebutton/includes/class-bigbluebutton-api.php on line 379 * Warning: SimpleXMLElement::__construct(): Entity: line 7: parser error : Opening and ending tag mismatch: body line 3 and html in /var/home/ruig/public_html/cms/ wp-content/plugins/bigbluebutton/includes/class-bigbluebutton-api.php on line 379 * Warning: SimpleXMLElement::__construct(): in /var/home/ruig/public_html/ cms/wp-content/plugins/bigbluebutton/includes/class-bigbluebutton-api.php on line 379 * Warning: SimpleXMLElement::__construct(): ^ in /var/home/ruig/public_html/cms/ wp-content/plugins/bigbluebutton/includes/class-bigbluebutton-api.php on line 379 * Warning: SimpleXMLElement::__construct(): Entity: line 8: parser error : Premature end of data in tag html line 1 in /var/home/ruig/public_html/cms/wp-content/plugins/ bigbluebutton/includes/class-bigbluebutton-api.php on line 379 * Warning: SimpleXMLElement::__construct(): in /var/home/ruig/public_html/cms/wp- content/plugins/bigbluebutton/includes/class-bigbluebutton-api.php on line 379 * Warning: SimpleXMLElement::__construct(): ^ in /var/home/ruig/public_html/cms/ wp-content/plugins/bigbluebutton/includes/class-bigbluebutton-api.php on line 379 Viewing 8 replies - 1 through 8 (of 8 total) * [patrickbln](https://wordpress.org/support/users/patrickbln/) * (@patrickbln) * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-server-settings/#post-12677800) * Hi ruig, * thats a tough one for me to answer… So either there is something wrong with the response the BBB Server gives or there is something wrong with your WP installation. * What you could try is to instalkl the API Demo ar greenlight on the BBB Server and see if this works. If there is also an error then there might be something wrong with your BBB Server. If not, i would check the WordPress installation by disabling all other plugins and using a standard theme… * maybe that helps a little… * Thread Starter [ruig](https://wordpress.org/support/users/ruig/) * (@ruig) * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-server-settings/#post-12679199) * Thanks for the reply, I have the demo installed in BBB and it works all fine. Notice that this error is just in saving the secret settings, it is not even when creating a room. My WP is with the standar theme. I do have another BBB plugin installed but it’s deactivated. * [patrickbln](https://wordpress.org/support/users/patrickbln/) * (@patrickbln) * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-server-settings/#post-12685194) * Hmm i am very sorry, but i dont know how to help you… have you tryed another WordPress Installation or another BBB Server? what happens when you use the other plugin? * [eugenioc5](https://wordpress.org/support/users/eugenioc5/) * (@eugenioc5) * [6 years, 1 month ago](https://wordpress.org/support/topic/cannot-save-server-settings/#post-12699817) * Hi, I have the same problem. I tried with two different WP installation. But it doen’t work with demo URL o with my server (that works via API or greenlight). * [etiennevvv](https://wordpress.org/support/users/etiennevvv/) * (@etiennevvv) * [6 years ago](https://wordpress.org/support/topic/cannot-save-server-settings/#post-12829742) * Hi [@eugenioc5](https://wordpress.org/support/users/eugenioc5/) [@ruig](https://wordpress.org/support/users/ruig/), have your issues been resolved? * Thread Starter [ruig](https://wordpress.org/support/users/ruig/) * (@ruig) * [6 years ago](https://wordpress.org/support/topic/cannot-save-server-settings/#post-12894269) * [@etiennevvv](https://wordpress.org/support/users/etiennevvv/) Not really, The problem continued so I decided to use some other plugin * [Rectangle](https://wordpress.org/support/users/itsarectangle/) * (@itsarectangle) * [5 years, 8 months ago](https://wordpress.org/support/topic/cannot-save-server-settings/#post-13383351) * [@ruig](https://wordpress.org/support/users/ruig/) what other plugin? * [Rectangle](https://wordpress.org/support/users/itsarectangle/) * (@itsarectangle) * [5 years, 8 months ago](https://wordpress.org/support/topic/cannot-save-server-settings/#post-13383353) * I got the same problem, on all 5 of my sites. Super irritating (also disappointed this thread died out without any resolution or support, seems to be a very common problem) Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘Cannot save server settings’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/bigbluebutton_91cceb.svg) * [BigBlueButton](https://wordpress.org/plugins/bigbluebutton/) * [Frequently Asked Questions](https://wordpress.org/plugins/bigbluebutton/#faq) * [Support Threads](https://wordpress.org/support/plugin/bigbluebutton/) * [Active Topics](https://wordpress.org/support/plugin/bigbluebutton/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/bigbluebutton/unresolved/) * [Reviews](https://wordpress.org/support/plugin/bigbluebutton/reviews/) ## Tags * [settings](https://wordpress.org/support/topic-tag/settings/) * 8 replies * 5 participants * Last reply from: [Rectangle](https://wordpress.org/support/users/itsarectangle/) * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/cannot-save-server-settings/#post-13383353) * Status: not resolved