Title: Cannot save settings
Last modified: November 5, 2025

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# Cannot save settings

 *  Resolved [thomasjarvisdesign](https://wordpress.org/support/users/thomasjarvisdesign/)
 * (@thomasjarvisdesign)
 * [5 months, 1 week ago](https://wordpress.org/support/topic/cannot-save-settings-28/)
 * Hi we recently installed this plugin on a website running our usual setup.
 * The settings screen wont save.
 * No errors in console just wont save.
 * So far I have deleted the plugin and installed it from a manual zip file to check
   for problems.
 * But this makes no difference.
 * Please can you advise?
 * There is nothing different about this site vs our usual setup where we have experienced
   no issues.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-save-settings-28%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Thread Starter [thomasjarvisdesign](https://wordpress.org/support/users/thomasjarvisdesign/)
 * (@thomasjarvisdesign)
 * [5 months, 1 week ago](https://wordpress.org/support/topic/cannot-save-settings-28/#post-18708139)
 * I am seeing the following error in console:
 * admin.php?page=sbi-s…ings&view=general:1 Uncaught (in promise) SyntaxError: Unexpected
   token ‘<‘, “<!DOCTYPE “… is not valid JSON
 *  Thread Starter [thomasjarvisdesign](https://wordpress.org/support/users/thomasjarvisdesign/)
 * (@thomasjarvisdesign)
 * [5 months, 1 week ago](https://wordpress.org/support/topic/cannot-save-settings-28/#post-18708141)
 * I am getting the following error in the console:
 * admin.php?page=sbi-s…ings&view=general:1 Uncaught (in promise) SyntaxError: Unexpected
   token ‘<‘, “<!DOCTYPE “… is not valid JSON
 *  Thread Starter [thomasjarvisdesign](https://wordpress.org/support/users/thomasjarvisdesign/)
 * (@thomasjarvisdesign)
 * [5 months, 1 week ago](https://wordpress.org/support/topic/cannot-save-settings-28/#post-18708154)
 * admin-ajax.php 403 (Forbidden)
 * Looks like something is blocking the plugin from saving.
 *  Thread Starter [thomasjarvisdesign](https://wordpress.org/support/users/thomasjarvisdesign/)
 * (@thomasjarvisdesign)
 * [5 months, 1 week ago](https://wordpress.org/support/topic/cannot-save-settings-28/#post-18708158)
 * Got it WordFence is blocking the Ajax Requests.
 * I’ve reset wordfence and reinstalled it.
 *  Plugin Support [Smash Balloon Louis](https://wordpress.org/support/users/smashballoonlouis/)
 * (@smashballoonlouis)
 * [5 months, 1 week ago](https://wordpress.org/support/topic/cannot-save-settings-28/#post-18708297)
 * Hi [@thomasjarvisdesign](https://wordpress.org/support/users/thomasjarvisdesign/),
 * Thanks for contacting us and for the updates! We’re glad to hear you were able
   to resolve the problem. We also have some tips on resolving issues related to
   WordFence here: [https://smashballoon.com/doc/wordfence-security-is-blocking-requests/](https://smashballoon.com/doc/wordfence-security-is-blocking-requests/)
 * Thanks!
   Louis

Viewing 5 replies - 1 through 5 (of 5 total)

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 * 5 replies
 * 2 participants
 * Last reply from: [Smash Balloon Louis](https://wordpress.org/support/users/smashballoonlouis/)
 * Last activity: [5 months, 1 week ago](https://wordpress.org/support/topic/cannot-save-settings-28/#post-18708297)
 * Status: resolved