Title: Cannot scan website
Last modified: December 2, 2018

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# Cannot scan website

 *  Resolved [babbaboo](https://wordpress.org/support/users/babbaboo/)
 * (@babbaboo)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/cannot-scan-website/)
 * I get this error message at [https://xn--snabbln-jxa.org](https://xn--snabbln-jxa.org)
   but I am not on a local website.
    “The performance test didn’t return any results.
   This probably means you’re on a local website (which we can’t scan) or something
   went wrong trying to access WPMU DEV. Try again and if this error continues to
   appear please open a ticket with our support heroes”
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-scan-website%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [woodrejs](https://wordpress.org/support/users/woodrejs/)
 * (@woodrejs)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/cannot-scan-website/#post-10939420)
 * Hi
    Same problem with my page : [https://woodrejs.com/](https://woodrejs.com/)
 *  [calumbrash](https://wordpress.org/support/users/calumbrash/)
 * (@calumbrash)
 * [7 years, 6 months ago](https://wordpress.org/support/topic/cannot-scan-website/#post-10939719)
 * Hi [@babbaboo](https://wordpress.org/support/users/babbaboo/) and [@woodrejs](https://wordpress.org/support/users/woodrejs/),
 * This issue with Performance Report in HummingBird is something we’re experiencing
   recently and comes from the Google API side due to their recent update, and hence
   it works sometimes but fails most of the time during a scan.
 * At the moment, we don’t have an exact estimated time regarding a fix, but our
   developers are aware of this issue and are currently working hard to get this
   fixed in next plugin release.
 * Cheers,
    Calum
 *  [Wilson Ramothata](https://wordpress.org/support/users/lephala/)
 * (@lephala)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/cannot-scan-website/#post-11004997)
 * Cannot scan mobile site
 *  [calumbrash](https://wordpress.org/support/users/calumbrash/)
 * (@calumbrash)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/cannot-scan-website/#post-11005002)
 * Hi [@lephala](https://wordpress.org/support/users/lephala/),
 * Please create a separate support ticket so we can help you separately.
 * Cheers,
    Calum
 *  [xpconversions](https://wordpress.org/support/users/xpconversions/)
 * (@xpconversions)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/cannot-scan-website/#post-11047782)
 * Hello there!
 * Have you guys came up with a deadline to fix this issue?
    I cannot perform the
   scan.
 *  [calumbrash](https://wordpress.org/support/users/calumbrash/)
 * (@calumbrash)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-scan-website/#post-11049401)
 * Hi [@xpconversions](https://wordpress.org/support/users/xpconversions/),
 * Please create a separate ticket for your issue.
 * Cheers,
    Calum

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Cannot scan website’ is closed to new replies.

 * ![](https://ps.w.org/hummingbird-performance/assets/icon-256x256.gif?rev=2633221)
 * [Hummingbird Performance - Cache & Page Speed Optimization for Core Web Vitals | Critical CSS | Minify CSS | Defer CSS Javascript | CDN](https://wordpress.org/plugins/hummingbird-performance/)
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 * [Support Threads](https://wordpress.org/support/plugin/hummingbird-performance/)
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## Tags

 * [scan](https://wordpress.org/support/topic-tag/scan/)

 * 6 replies
 * 5 participants
 * Last reply from: [calumbrash](https://wordpress.org/support/users/calumbrash/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/cannot-scan-website/#post-11049401)
 * Status: resolved