Title: Cannot select catalog
Last modified: June 27, 2022

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# Cannot select catalog

 *  Resolved [4m1l4](https://wordpress.org/support/users/4m1l4/)
 * (@4m1l4)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/cannot-select-catalog/)
 * Hello team,
 * When trying to make a connection, none of my catalogs are displayed.
    During 
   the connection, I was able to select businesses and give permission to edit/manage
   catalogs. I get the message that the account is connected, but there are no catalogs
   associated with my FB account (please see this screenshot as a reference: [https://prnt.sc/-XmLdOZoCP7R](https://prnt.sc/-XmLdOZoCP7R))
 * I’ve been looking at the log, but they’re empty.
 * Is there anything additional I can take a look at to check this connection?
 * Thanks,
    Amila

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [dev](https://wordpress.org/support/users/devksec/)
 * (@devksec)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/cannot-select-catalog/#post-15786433)
 * I have the same issue
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/cannot-select-catalog/#post-15792902)
 * Hi [@4m1l4](https://wordpress.org/support/users/4m1l4/) & [@devksec](https://wordpress.org/support/users/devksec/),
 * Thank you for reaching out to us
 * We have checked this in our test environments with the latest version of the 
   plugin and the catalogs created in the connected FB account displayed successfully.
   Can you please share the screenshots of the catalogs listed in your Facebook 
   business account and the site health info(Tools>Site health>Info>Copy site info)?
 *  Thread Starter [4m1l4](https://wordpress.org/support/users/4m1l4/)
 * (@4m1l4)
 * [3 years, 11 months ago](https://wordpress.org/support/topic/cannot-select-catalog/#post-15797923)
 * Hi,
 * Thanks for your reply.
 * Here is the site [health info](https://pastebin.pl/view/31bb414f), and here is
   the [screenshot from FB catalogs](https://prnt.sc/74nmVaMBTdcJ).
 * Let me know if anything else is needed. Thanks.
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/cannot-select-catalog/#post-15879387)
 * Hi [@4m1l4](https://wordpress.org/support/users/4m1l4/),
 * Sorry for the delay in response. Somehow we missed your thread. We have tested
   the same in multiple test environments with similar catalog names and couldn’t
   replicate the issue. Can you please try recreating the catalog and try again?

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Cannot select catalog’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/cannot-select-catalog/#post-15879387)
 * Status: resolved