Title: Cannot Select Prebuilt Template
Last modified: July 18, 2019

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# Cannot Select Prebuilt Template

 *  Resolved [rockstarbrewer](https://wordpress.org/support/users/rockstarbrewer/)
 * (@rockstarbrewer)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-select-prebuilt-template/)
 * Hi Guys,
 * Thanks heaps for creating this awesome and free plugin….I just downloaded it.
 * I’m trying to change my email templates over with one of the prebuilt samples
   and when I’m in the customiser, when I click one of the prebuilt templates to
   load it, nothing happens. That is, it’s not highlighted and doesn’t seem to select.
 * I’ve tried clicking the different templates and the button at the bottom but 
   nada.
 * I’m using Chrome 75.0.3770.142 (Official Build) (64-bit).
 * Anyone else seen this particular issue?
 * Thanks again 🙂
 * Hendo

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * (@britner)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-select-prebuilt-template/#post-11748688)
 * Hey,
 * Sounds like a javascript error in your admin. Have you tried deactivating plugins?
 * Ben
 *  Plugin Contributor [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * (@britner)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-select-prebuilt-template/#post-11748690)
 * Or switching themes as a test.
 * Ben
 *  Thread Starter [rockstarbrewer](https://wordpress.org/support/users/rockstarbrewer/)
 * (@rockstarbrewer)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-select-prebuilt-template/#post-11751688)
 * Looks like it was LifterLMS that was causing the issue. Thanks for your help!
 *  [anatomyinterior](https://wordpress.org/support/users/anatomyinterior/)
 * (@anatomyinterior)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-select-prebuilt-template/#post-11781507)
 * I have the same problem but not the plugin. It just doesn’t load.
 *  [hannah](https://wordpress.org/support/users/hannahritner/)
 * (@hannahritner)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-select-prebuilt-template/#post-11782186)
 * Hi [@anatomyinterior](https://wordpress.org/support/users/anatomyinterior/),
   
   This topic has already been marked as resolved. Can you please start a new thread?
   I would suggest deactivating your plugins to test if you have not done this already.
 * Hannah

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cannot Select Prebuilt Template’ is closed to new replies.

 * ![](https://ps.w.org/kadence-woocommerce-email-designer/assets/icon-256x256.png?
   rev=3115863)
 * [Kadence WooCommerce Email Designer](https://wordpress.org/plugins/kadence-woocommerce-email-designer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/kadence-woocommerce-email-designer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/)
 * [Active Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [hannah](https://wordpress.org/support/users/hannahritner/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/cannot-select-prebuilt-template/#post-11782186)
 * Status: resolved