Title: Cannot send contactform
Last modified: August 20, 2024

---

# Cannot send contactform

 *  Resolved [sophie@Worpress](https://wordpress.org/support/users/sophieworpress/)
 * (@sophieworpress)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-send-contactform/)
 * Dear Support,
 * I have a problem with the contactform it is not sending the following error is
   in the console:
 * jquery.min.js?ver=3.7.1:2 jQuery.Deferred exception: Cannot read properties of
   undefined (reading ‘split’) TypeError: Cannot read properties of undefined (reading‘
   split’)
 * I hope that you can help.
 * greetings of Sophie
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-send-contactform%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Amimul Ihsan](https://wordpress.org/support/users/amimulihsanmahdi/)
 * (@amimulihsanmahdi)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-send-contactform/#post-17964300)
 * Hello [@sophieworpress](https://wordpress.org/support/users/sophieworpress/),
 * Would you please mention whether you are using any caching plugin on your website?
   If so, you can try excluding Fluent Form’s script from caching and hopefully,
   this will resolve the issue.
 * Let us know the update.
 * Thank you
 *  Thread Starter [sophie@Worpress](https://wordpress.org/support/users/sophieworpress/)
 * (@sophieworpress)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-send-contactform/#post-17964402)
 * I have done what you suggested but that did not help
 * 
   jQuery.Deferred exception: i is undefined h@https://hilariointeriors.com/wp-
   content/plugins/fluentform/assets/js/form-submission.js?ver=5.1.20:1:5170 window.
   fluentFormApp/d/<@https://hilariointeriors.com/wp-content/plugins/fluentform/
   assets/js/form-submission.js?ver=5.1.20:1:5026 e@https://hilariointeriors.com/
   wp-includes/js/jquery/jquery.min.js?ver=3.7.1:2:27028 Deferred/then/l/</t<@https://
   hilariointeriors.com/wp-includes/js/jquery/jquery.min.js?ver=3.7.1:2:27330
 * I Hope you can help.
 * greetings of Sophie
 * ![](https://i0.wp.com/snipboard.io/RGlZr9.jpg?ssl=1)
 *  Plugin Support [Amimul Ihsan](https://wordpress.org/support/users/amimulihsanmahdi/)
 * (@amimulihsanmahdi)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-send-contactform/#post-17965849)
 * Hello [@sophieworpress](https://wordpress.org/support/users/sophieworpress/),
 * We need to test out the issue deeply, would you please share the full details(
   PHP version, plugins you are using, WordPress version etc.) [here](https://wpmanageninja.com/support-tickets/)
   so that we can look further?
 * Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot send contactform’ is closed to new replies.

 * ![](https://ps.w.org/fluentform/assets/icon-256x256.png?rev=3354580)
 * [Fluent Forms – Customizable Contact Forms, Survey, Quiz, & Conversational Form Builder](https://wordpress.org/plugins/fluentform/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/fluentform/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/fluentform/)
 * [Active Topics](https://wordpress.org/support/plugin/fluentform/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/fluentform/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/fluentform/reviews/)

## Tags

 * [jquery error](https://wordpress.org/support/topic-tag/jquery-error/)

 * 3 replies
 * 2 participants
 * Last reply from: [Amimul Ihsan](https://wordpress.org/support/users/amimulihsanmahdi/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/cannot-send-contactform/#post-17965849)
 * Status: resolved