Title: Cannot set up plugin Last modified: January 17, 2022 --- # Cannot set up plugin * Anonymous User * (@anonymized-5790536) * [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-set-up-plugin-2/) * Hello, * After installing, activating, then clicking on the menu item for Syncee a page loads with a broken image and something about connecting (which I’m sure is what I need to do). The page then quickly changes to your logo and a “Refresh” button, with no other information. * This is a fresh WordPress & WooCommerce install with the only other installed plugin being Jetpack. * Using inspector, I see the div containing the Register button and message is set to display:none . I edited the source to access the buttons and…. * “Register Syncee to WooCommerce” only loads my store’s home page, with authorization parameters in the CGI string. No options to do anything. URL is ( domain replaced with [website] for privacy ): [https://[website]/wc-auth/v1/authorize/?app_name=Syncee&scope=read_write&user_id=1&return_url=%5Bwebsite%5D/wp-admin/admin.php?page=syncee&callback_url=http%3A%2F%2F%5Bwebsite%5D%2Fwp-json%2Fsyncee%2Fretailer%2Fv1%2FcallbackFromWoocommerce](https://[website]/wc-auth/v1/authorize/?app_name=Syncee&scope=read_write&user_id=1&return_url=%5Bwebsite%5D/wp-admin/admin.php?page=syncee&callback_url=http%3A%2F%2F%5Bwebsite%5D%2Fwp-json%2Fsyncee%2Fretailer%2Fv1%2FcallbackFromWoocommerce) * The “Register to Syncee” button only takes me to: [https://installer.syncee.co/woocommerce_auth/callback](https://installer.syncee.co/woocommerce_auth/callback)? With an error of “Whoops, looks like something went wrong.” * There are no entries in the error log. Tried in Chrome, Edge, and Firefox Viewing 5 replies - 1 through 5 (of 5 total) * [synceerichard](https://wordpress.org/support/users/synceerichard/) * (@synceerichard) * [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-set-up-plugin-2/#post-15263326) * Hello, * This is Richard from Syncee. * The main reason for this issue in most cases is that the requirements for our plug-in are not met. * I would suggest double-checking if your store meets all the requirements below: – WordPress 4.4 or greater – Woocommerce 2.6 or greater – Email account set up in WordPress – Store name is added as well in WordPress – Have SSL Certficate– Allow PHP curl * Alternatively, I suggest changing the Permalinks from Plain to and other (Post preferably) under Settings -> Permalinks in WordPress. * Let me know if it still does not work. 🙂 * Our support can be reached at [support@syncee.co](https://wordpress.org/support/topic/cannot-set-up-plugin-2/support@syncee.co?output_format=md) as well or via the in-app chat. Our working hours are from Monday to Friday from 9 A.M. to 11.30 P.M. in GMT+01.00 / UTC+01.00. * Thread Starter Anonymous User * (@anonymized-5790536) * [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-set-up-plugin-2/#post-15264027) * No. None of your list is the issue. * [synceerichard](https://wordpress.org/support/users/synceerichard/) * (@synceerichard) * [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-set-up-plugin-2/#post-15264211) * Thank you for checking them for us. Our developers would like to take a look at the WordPress admin. * Could you please set up a temporary access for us by using the following plugin? [https://wordpress.org/plugins/temporary-login-without-password/](https://wordpress.org/plugins/temporary-login-without-password/) * To ensure no unauthorized person gets access to your store, please send us the access details to [support@syncee.co](https://wordpress.org/support/topic/cannot-set-up-plugin-2/support@syncee.co?output_format=md). * Thread Starter Anonymous User * (@anonymized-5790536) * [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-set-up-plugin-2/#post-15264348) * I figured out the issue. Even though the site is using https, I overlooked that one of the site’s URLs was still set to http. I fixed that and it is now working. * My opinion, a few if statements or a switch could do a quick check of your common issues, report what needs resolving to the user, and be linked to the admin page to do it. That would prevent having just a mostly blank page shown and save some support topics 🙂 * Thanks for your help and have a great rest of your day! * [synceerichard](https://wordpress.org/support/users/synceerichard/) * (@synceerichard) * [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-set-up-plugin-2/#post-15264655) * Thank you for letting me know. I will definitely send these suggestions over to our developers as well my teammates. 🙂 * If you need any help, just let us know and have a great day. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Cannot set up plugin’ is closed to new replies. * ![](https://ps.w.org/syncee-global-dropshipping/assets/icon-256x256.png?rev=2825787) * [Syncee Premium Dropshipping & Wholesale](https://wordpress.org/plugins/syncee-global-dropshipping/) * [Frequently Asked Questions](https://wordpress.org/plugins/syncee-global-dropshipping/#faq) * [Support Threads](https://wordpress.org/support/plugin/syncee-global-dropshipping/) * [Active Topics](https://wordpress.org/support/plugin/syncee-global-dropshipping/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/syncee-global-dropshipping/unresolved/) * [Reviews](https://wordpress.org/support/plugin/syncee-global-dropshipping/reviews/) * 5 replies * 2 participants * Last reply from: [synceerichard](https://wordpress.org/support/users/synceerichard/) * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/cannot-set-up-plugin-2/#post-15264655) * Status: not resolved