Title: Cannot setup Jetpack
Last modified: July 17, 2020

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# Cannot setup Jetpack

 *  Resolved [kellykward](https://wordpress.org/support/users/kellykward/)
 * (@kellykward)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/cannot-setup-jetpack/)
 * Hi,
 * I’m very new to website development and I know very little about all of this.
   I originally created a WordPress.com site but then decided to move over to WordPress.
   org. I then deleted my WordPress.com website and account.
 * Now that I have my site running on Bluehost using WordPress, I cannot setup Jetpack.
   After I click the setup button, I’m given two options: Continue with WordPress.
   com or Continue with Google.
 * If I choose WordPress.com, I cannot login because my account was deleted. Using
   the account recovery tool results in a do-loop of telling me to recover a lost
   password, which doesn’t work or website doesn’t exist and asks if it’s on WordPress.
   org. The form never submit even when I supply all the necessary information. 
   I haven’t found another way to contact anyone at WordPress.com because it appears
   you need an account to contact them. I even attempted to create a new account
   using the same information but it tells me the email is not available.
 * When I click Continue with Google and attempt to login using my gmail, I get 
   the following message “An account with this email address already exists. Please
   log in using your WordPress.com email and password.”
 * How do I resolve this? Can anyone help?
 * Thanks,
 * Kelly
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcannot-setup-jetpack%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Thread Starter [kellykward](https://wordpress.org/support/users/kellykward/)
 * (@kellykward)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/cannot-setup-jetpack/#post-13133895)
 * I found a way to contact WordPress.com at [help@wordpress.com](https://wordpress.org/support/topic/cannot-setup-jetpack/help@wordpress.com?output_format=md).
   I’m waiting on a reply to see if they can recover my account. I think that will
   resolve the JetPack issue.
 *  Plugin Contributor [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/cannot-setup-jetpack/#post-13147571)
 * In order to connect Jetpack, you’ll need a WordPress.com account.
 * You can either register a new WordPress.com account, or reply to the account 
   deletion confirmation email to recover the deleted account (within 30 days of
   deletion).
 *  [crystalbasicsorg](https://wordpress.org/support/users/crystalbasicsorg/)
 * (@crystalbasicsorg)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/cannot-setup-jetpack/#post-13200596)
 * Does not help. I am having the same issue. I created a new wordpress.com account.
   It shows Jetpack there, but not on the actual website which is with a hoster (
   not wordpress). Even on the wordpress com account, the word jet pack shows up
   and elsewhere it shows it is activated, but nope, cannot find any of the options.
   Something is hinky here and I have run out of ideas.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Cannot setup Jetpack’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

## Tags

 * [login](https://wordpress.org/support/topic-tag/login/)

 * 3 replies
 * 3 participants
 * Last reply from: [crystalbasicsorg](https://wordpress.org/support/users/crystalbasicsorg/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/cannot-setup-jetpack/#post-13200596)
 * Status: resolved